Heritage Hotel Suites and Spa Reviews

Located at the center of Lakeside road. Very traditional design but only have two towels in the room and they look a bit dirty. On the official website it’s written “free airport transfer”, we have asked the reception staff and have been told this service need additional charge. We asked the clarification of the service written on the official website but the staff said “I dun know”. The next day morning we reached to the manager, and has been told this service needs to be reserve one day in advanced and only applicable to the reservation through their official website. If we book through any other online platforms this service wont be available. Caz we extended for one more night and didn’t go through the online platforms, I thought we are eligible for the transfer. Well, this is already a middle class hotel in Pokhara but I don’t find it worth with the service. They should anyway inform the customer during check-in. Also not enough training for the front line staff. Lack of consistency.

I was very satisfied with the room. Since I had children, the manager directly upgraded me to a family 3-bed room. very satisfied.

酒店是一個傳統建築，裏面的傢俱都是舊的，感覺非常棒，就像住在一個王宮或者博物館裏麪，每個房間都有陽台，早晚周圍都是鳥嗚。浴室有按摩浴缸，洗澡水很熱，非常舒服。 Wi-Fi相當差勁，餐廳比較湊合。

My experience at Heritage Hotel Suites was fantastic. This boutique hotel captures the essence of Nepali heritage through its antique décor and thoughtful design, while still offering modern-day comforts. Each suite is cozy, elegant, and reflects the country’s history. Located in a scenic, historic area, the hotel offers easy access to local attractions, restaurants, and shops. The staff provided outstanding service, making sure my stay was perfect. For a one-of-a-kind Nepali boutique hotel experience, Heritage Hotel Suites is an absolute must. Highly recommend it to any traveler!

The worst possible hotel in Pokhara, Nepal. DO NOT CALL THIS A 4 STAR HOTEL, DOES NOT DESERVE EVEN 1 STAR!!!!! Pathetic service & horrible owner/director (despite knowing the issues, did not help - just sat there). We were a group of 45 friends and family including senior citizens, who booked the hotel with the only condition that we are given rooms in the new block with lifts. At the day of the checkin, they did not give us rooms in the new block with 100s of excuses despite seeing the senior citizens present which did not have a lift too. Pathetic food, horrible quality, no variety and very rude staff. Road side food is better than paying through your nose for this pathetic hotel. The 1st day the buffet food was completely over, the hotel staff were least bothered and did not compensate forget refuelling the food at the counter. Only 1 person was there - to help with the bags, to help with the restaurant and room service. Cook cum bottle washer, no proper staff at the property. Women felt very unsafe and not comfortable. No water in the room bathrooms, despite requesting the reception multiple times. They gave us a very tough time and a very unpleasant stay. Do not go by the pictures, it is all an eye-wash or the location, it is a sub-standard hotel that doesn't deserve a visit and your hard earned money. On the day of our check-out, the staff and owner did not open the gate due to some payment issue which was already cleared and did not reflect in their systems due to some internal error for them. They kept all 45 of us sitting in the lobby, without letting anyone leave the main gate. Furthermore, we had to put our own bags into the bus without any help from the hotel support staff. It was very difficult for senior citizens and women travelling with us, very uncomfortable too. I write this on behalf of 45 well-travelled members who are willing to write their own 45 individual reviews, but consider this a review from all of us. As a travel agent, I will never book this property for anyone or suggest it to any individual travelling to Pokhara.

I had a great short stay at the Heritage Hotel. It's in a nice location, not too far from the main street and the lake. Staff are incredibly nice and accommodating (for example, wifi wasn't working in my room so they switched my room!) The building is a bit old with old decor, but it has its charm! Rooms are clean!

We had a great stay with our teenage kids at this Hotel. The hotel has lovely gardens, really interesting architecture and furnishings, the rooms are big, airy and spacious and the kids loved the pool after weeks of Trekking. Breakfast was always delicious and plentiful and the location is excellent, only a few minutes to the lake, restaurants and shops.

Our stay at the Heritage Hotel was a wonderful experience for us. The Heritage is full of charm and history. The hotel is very conveniently located in the centre of Pokhara, but in a quiet street about a minutes walk away from the main street. The staff went out of their way to look after us and did their best to make our stay as comfortable as possible. The breakfast was really good with quite a wide choice, including a full English b/f! And the dining area itself was lovely. Our room had a lovely view of the interior grounds of the hotel, and the room colours were very relaxing. When we had to leave very early on our departure day the staff arranged to have our breakfast neatly packed in convenient take-away containers so we were able to eat it later that morning in comfort when we stopped on our way back to Kathmandu. What great service - totally unexpected but really appreciated! We highly recommend this hotel. And we will definitely stay there again the next time we visit Pokhara.

Namaste Covid has stopped people travelling for a few years and it is only now starting to return to normal. Many places suffered as a result and the Heritage is doing its best to recover from the shutdowns. The rooms are well appointed and the staff are the friendliest and most welcoming I have come across post Covid. If you are intending to come to Nepal and Pokhara, then you cant go past the Heritage for quality and service, Sanjay and his staff looked after us well and if there was any issue they did their best to sort it out for us. Thank you for making our stay memorable and we wish you every success in rebuilding after covid.

Few thoughts after a week of stay. The property itself is a quite nice boutique style hotel near the lake. While the staff at the front desk were always super helpful the place is not without issues. The biggest problem is probably the nightclub on the adjacent plot behind the hotel. Most nights of the week the crowd spills out to courtyard so expect decent amount of noise around 4am. Friday was the worst as it went on until 6am. And this was with windows closed. Everyone in our group whose room was on that side of the hotel complained about this. The daily cleaning is so so. One day while my bed was made, the empty water bottles were not replaced, garbage bins were not emptied and no fresh towels were given even though the old ones were wet on a pile on the floor of the bathroom. We only had lunch once at the hotel. After it took 1 hour 15 minutes for a simple lunch order to arrive we decided it's easier to eat outside.