Musae Relais & Spa

Nice place but pictures are a little misleading. The spa is extra $ and there is no access to a pool or hottub unless you’re in a suite on the upper floor. Our room opened directly onto the street. Also, we didn’t have a completely enclosed bathroom. It was just a partition between the toilet and bedroom. So, this was awkward when using the toilet😳. Breakfast was great and it was very clean.

O hotel é bem pequeno! Tem 8 quartos e uma pequena cozinha. Os quartos são Ótimos! Cama boa. Lençol bom. Café da manhã completo! Área de spa linda (100€ casal). Mas no nosso quarto que ficava na rua, muito barulho !!! Tarde. Pra lá da meia noite e meia ….

Magnifique expérience ! La suite en pierre avec jacuzzi et béton ciré au sol splendide. Un accueil exceptionnel par la réceptionniste ainsi que les deux propriétaires d’une gentillesse incroyablement sincère. Le petit déjeuner mérite également le détour. Je recommande vivement cet établissement et nous avons promis d’y revenir !!!!

We booked this hotel based on the location being in the historic district of Poligniano. However, on the day of our arrival we received a message to meet the attendant at a different address. The address took us to an apartment building on a busy street in the periphery of town. Since we were arriving after hours, we assumed we were meeting someone to pick up the keys to our room. But instead we were told that our room is in the apartment building, which we had arrived at and had no elevator and 63 steps to the room. Needless to say, we were shocked and confused, but the attendant kept apologizing and saying that is the only room that can accommodate 3 people. For breakfast they offered to bring some cream filled pastries to our room. We asked if we could at least come to the hotel to eat a proper breakfast, but that was not possible either. As conciliation we were told we can go to the pastry shop next door to have cream filled pastries instead. Who the heck eats pastries for breakfast!!? Even getting a proper parking was an ordeal but they finally caved and said we could park in the staff parking lot for free. The one positive thing I will say is that the staff seemed genuinely embarrassed about the situation and they were trying to make it right. This could’ve all been avoided if the description of the place was accurately stated on *******.

This is an odd highly fractured property with rooms scattered at different levels and places of the building - while the room was clean and orderly it was at ground level at a corner and when people walked by it felt like they were speaking literally at the end our bed The safe in our room needed to be reset twice The room lacked standard amenities like an espresso machine and a kettle. Breakfast was served in a tiny room with only 6 cramped seats (but it was a decent breakfast) Finally we arranged for parking as the b&b is in the historic city - they were supposed to pick us up via golf cart but once we arrived we were informed that the golf cart was not available The next morning was better as the person on duty made sure the golf cart was actually available Overall great location - clean and orderly rooms - but overall it feels like it is over billed relative to the

E’ stato tutto fantastico. - stanza curata in ogni dettaglio con cassaforte e mini bar - pulizia al top - cordialità dello staff - ottima colazione