Albergo Dell'Agenzia

While the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating. The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags. The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight. Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay. Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.

Une architecture très typique et peu répandue, abritant un hôtel, spa, piscine, restaurant, salles de réunions, parking gratuit, et la banque du vin, une horreur sans nom et un service déplorable. Pas d'âme, une réception catastrophique, un service sans amour au restaurant, une bonne climatisation des chambres et c'est tout! Une industrie.

Ho soggiornato due giorni in questa struttura per un evento aziendale. L'hotel è completamente immerso nel verde delle Langhe ed è dotato di un bellissimo giardino con piscina. Le camere sono molto spaziose e curate nei minimi dettagli. Il personale è molto gentile e disponibile ad accogliere le richieste di tutti i clienti. Mi è capitato molto raramente di trovare una struttura così ben organizzata! Complimenti a tutto lo staff!