"إقامة لطيفة! خدمة رائعة. ينصح بشدة."

"أقمنا خمسة أيام رائعة في هذا المكان المميز. الفندق مريح للغاية، وكان هادئًا جدًا حتى في الليل. شكرًا جزيلًا على تسجيل الوصول المبكر بعد رحلات الطيران، لقد كان لفتة إنسانية رائعة. الغرفة والإطلالة من النافذة الكبيرة كانتا رائعتين أيضًا 🔥 شكرًا جزيلًا لمدير الفندق 🙏🏼 نتمنى لكم كل التوفيق"

"لقد سكنت مؤخراً في بكاتي كوثر في جوا ولقد احببته بكل تأكيد. المكان محاط بالخضرة الفاخرة ويقدم تجربة بسيطة على غرار القرية والتي ترتبط ارتباطاً وثيقاً بالطبيعة. ويوجد أيضاً مطعم يقدم وجبات غداء وعشاء. انصح بزيارته وتجربة رائعه. كل شيء عضوي، والغذاء، الذي نبته وجهزه هناك، لذيذ ببساطة. الجو سلمي، مليء بالبساطة والهدوء. إنه تراجع مثالي لأولئك الذين يبحثون عن تجربة حقيقية، هادئة.""

"خدمة ممتازة مع الزبائن يمينك مباشرة حتى الاداره العليا معاملة جيدة جدا جوده ممتازة والطعام رائع أيضا....."

"I had a horrid experience in this hotel. I had travelled ***** with my wife and 2 young kids to the hotel on 16th Nov. I had booked this hotel via Make My Trip. On check-in to hotel I found that intercom is not working. After calling for room service came to know the intercom was not plugged into the socket! Meantime when I was trying to call the reception on the mobile number which they had given no one was picking up. It took several tries to pickup and this story was repeated several times during my stay in the hotel. Other examples of poor service and maintenance was that the AC remote sensing part was on the side of the AC instead of front. Main issue however was that there was no hot water for taking bath ! This is a very basic requirement for any hotel especially one which is located near the beach. I was not informed of this issue at time of check-in so first time I opened the tap and waited for the hot water to come for 20 to 30 mins before realizing that something is wrong. Only after calling I was informed that there is some issue with hot water service and that it will not get resolved during my entire stay duration. Alternate was for staff to provide me bucket of hot water. Now the problem is the staff would take 30 mins to bring this hot water and that too after multiple reminders. This incident with the hot water and the waiting time for buckets to arrive was repeated multiple times next 2 days and I got fed up of the hotel and asked for refund or reduction in the hotel amount for the pathetic service I was receiving. I was told that was not possible since I had booked via Make My Trip. After several such incidents and threatening to lodge a police complaint for harassment I was finally moved to an alternate property they owned in Agonda beach. I would suggest NOT TO EVER BOOK IN PALOLEM BEACH RESORT and SAVE YOURSELF THE HARRASSMENT FROM THE HOTEL and its staff/owner Major concerns 1. No one picks up at reception 2. No hot water , which is a very basic requirement for any hotel , especially one which is near beach 3. In general staff takes long time to perform any tasks 4. When issue is known still there is no attempt to improve the service 5. Breakfast is poorly managed, it took long time especially to get the puri or paratha to the buffet counter. You will feel like a beggar waiting for food or hot water here"

"جميل جداً"

"بقي هنا لمدة 2 أسابيع مع صديق. كان مكان لطيف للإقامة المطاعم لطيفة والطعام وجيد في الحديقة. أيضا على بعد 5 دقائق فقط من الشاطئ. الموظفين كانت لطيفة ومفيدة. المساعدة في تغيير المال، وترتيب سيارات الأجرة والاتجاهات للأماكن التي أردنا زيارتها إلخ. الغرفة كانت نظيفة جدا مع دش ساخن لطيف، وثلاجة وكاتل لصنع الشاي / القهوة. بالضبط ما كنا نريده لقضاء إجازتنا. سنعود بالتأكيد. شكرا لكم."

"Great stay , good menu on cafe. Clean dorms. Nice ambience and staff was really helpful. Light music is always on. Clean washrooms and good crowd, would love to come back. Smoothies are must have from the menu. This hostel is good value for prize"

"The most familiar place to stay in whole Palolem. I am amazed about the hospitality the owners give to the guests. Me and my GF has travelled a lot in the years, and im also travelling a lot at work. So by that, im saying that i have my demands at a hotel. And Hilias Retreat has it all! Nice rooms. Excellence cleaning. Big refridgerator with water filled up every day of cleaning. Adorable owners by Mr. Hilias and his wife. Nothing is a problem, they will do anything to make you feel good at your stay. 1,5 min to the beach. Silent at night. And the two wonderful pugs, Macho and Puglin that also will give you a warm welcome! We have already made a reservation for 4 weeks in february 2025, cant find a better place to stay! Ronnie and Majja"