Playadulce

Perfecto

friendly and hard working staff, very clean in every part - even toilets by pool which can be grubby very quickly! Breakfast excellent especially the made to order omelettes and pancakes. Bar staff very friendly and helpful. Live music night was great - Spanish guests very fun and friendly. We had superior room overlooking beach which was perfect. Cleaners in room every day. Entertainment staff also very welcoming and fun. Would recommend.

Soy cliente habitual del hotel desde hace mucho y he opinado sobre el mismo en esta web varias veces; la última a razón de nuestra estancia en la Navidad de 2024 respecto a la cual refería que durante los últimos años había ido bajando muchísimo la variedad de la comida y aunque sigue siendo comida casera elaborada en las cocinas del propio hotel, el buffet tienen muy poca variedad y es tremendamente repetitivo, lo cual pusimos en conocimiento tanto de la gerencia del hotel como de la dirección de la cadena. Bien, pues hemos vuelto la semana previa a semana santa y se ha producido un cambio notable en el buffet, casi recuperando la calidad y variedad de antaño (puede que tuviera que ver con la gran ocupación en esa fecha), por lo que ahora si recomendaría usar ese servicio del hotel. por lo demás, decir que es un hotel bien situado, en una zona tranquila, en primera línea de playa y con salida directa a la misma. Tiene, además de las piscinas exteriores, piscina climatizada y solárium, ambos de acceso libre. No todas las habitaciones están renovadas pero son amplias, cómodas y las camas cuentan con colchones bastantes cómodos. Además decir que, si hay algo que distingue a la cadena y que sin duda se mantiene es la excepcional atención por parte de todo el personal del hotel. Un apunte, debieran de controlar el acceso de niños pequeños al jacuzzi exterior ya que lo usan a modo de piscina infantil, en vez de la destinada para ellos, impidiendo su uso a los adultos

Noelia was an amazing entreteiner. Her energy and casima made such a difference in our stay at the hotel. The staff at the bar and the restaurant were also very good. Very disappointed when my 11 years old daughter found that the outdoor pool (with slides) was closed as it was not yet the season to open it as the Spanish kids have different half term dates than the kids from UK so if you are booking the hotel because of this festure please, please, check before you book it. The indoor swimming pool looks better in the photos than what it is in reality. There is not life guard or anyone supervising it even with the pool full of kids (some with parents with them - who knows). It was messy. The rooms are very nice and clean. The food was great, there was live cooking which we loved. The desserts tend to be the same every day.

Excellent emplacement et très bonne cuisine Personnel très sympathique Rapport qualité prix défaillant toute concurrence Lever et coucher de soleil vu de la chambre ou du restaurant est juste sublime Rapport qualité prix inbattable On revirndra sûrement

Booked a family holiday 11 people in total over 2 bookings. 6 adults, 5 children. Arrived on the 4th April, to be told no pool or outside facilities available due to season. Was told by rude reception staff not their problem and to contact loveholidays, But they were very happy to take nearly £400 for room upgrades. Loveholidays were also very dismissive of situation, but advised they had not been told of closures, and it wasn't their problem either. And they don't no why the hotel had told us to get in touch with them, but they would open a ticket anyway. Many other issues requested kettle to make bottles to be told not available until 6th April, went on the 6th to be told come back on the 8th, absolutely ridiculous, was expected to go down in the middle of night to use microwave in reception and leave another 2 young children in room alone. No outside seating so you could watch children play or use mini golf, play area etc. No where outside to get drinks or snacks which were meant to in all inclusive. Had to use bar and snacks from restaurant but wasn't allowed to take them outside, restaurant staff very rude when tried to. Temperature above 22 degrees each day, was told to use beach across road and if we wanted to take drinks from bar, down 4 flights of stairs through gate and across road we could absolute joke. Mould in fridge, bugs in bed, Extra money spent on drinks and snacks as all inclusive couldn't be used. Indoor pool overcrowded even though maximum of 20 people at any one time, no supervision from staff, unsafe and dangerous. Maintenance work going on, very loud drilling for a while, was not told. Food poor, limited choice, cold and repetitive, no theme nights, meat not cooked properly (raw),no jarred baby food as stated Hiding behind the word "seasonal", was told it was my fault and I should of check myself. Loss of wifi - was told will come back on when can Spoke to other quests who also unhappy, some guests had been contacted a few days later by loveholidays to be made aware of situation and been given a large/discount. Love holidays and Hotel chain extremely dismissive (rude) Worked and saved hard for a nice holiday Very disappointing and 5 very sad and disappointed children Not a 4 star hotel