Grand Mahkota Hotel

Was unable to stay at this hotel as it was flooding and we were unable to reach the destination. Disappointed that the hotel was not able to provide flexibility to change date or some future stay discount or compensation. They didn't even bother to reply our email. Anyway thanks to Trip.com for trying their best to contact the hotel eventhou the outcome was not favorable.

Bilik bersih, lokasi bagus, makanan juga enak dan service dari staff sangat cooperative. Untuk business trip sangat sesuai untuk perbincangan bersama client.

On entering the hotel, your expectations are high. It's a lovely entrance and a nice setting. Unfortunately it stops here. Being a 4 star hotel, there is an expectation that at least one of the staff can speak English. I have travelled extensively and I know that the language barrier can be difficult. However, a smile, sign language and a mobile phone is an excellent alternative. The numerous staff simply ran away. There is a training issue, so after leaving a room number for staff to add the bill to our room bill, they came to our room requesting payment. There are no facilities for tourists. Breakfast is copious, however a choice of 5 noodle/rice dishes is not a 4 star choice, especially when charging western prices. The room was tired and needs either deep cleaning or refurbishing. When asked about my stay, the staff made no notes of my comments giving the impression that nothing would be changed. Saying that, the room was cleaned daily and security staff were friendly. I really hope there can be improvements here as there is real potential to make it a lovely place to stay