Premier Inn Poole Centre (Holes Bay) Hotel

Very old hotel clearly needs a revamp. Rooms were as expected but food was awful very bland and clearly microwaved. Wouldn't stay here again as there are better hotels within the area that are better value for money. The staff were lovely in all areas.

A Truly Disappointing Experience – Multiple Room Moves, Hygiene Issues, and No Real Resolution I stayed at this Premier Inn from April 11th to 13th, and unfortunately, it was one of the most disappointing hotel experiences I’ve ever had. I originally booked Room 166, but shortly after checking in, I discovered the shower was spraying water all over the bathroom and neither the shower nor the sink could maintain a constant temperature – alternating between scalding hot and freezing cold. I reported the issue on the morning of April 12th and was told it would be fixed by evening. When we returned that evening, nothing had been done, and the issue persisted. My husband went back to reception, and we were moved to Room 141. That room brought a new issue – a bug was found on the bed. Once again, we had to go to reception, and we were moved a second time, this time to Room 204. While Room 204 was tolerable in comparison, it still had its problems: • One of the pillows, sealed in plastic for “freshness,” was mouldy • The bathroom extractor fan didn’t work • The bath drained poorly, leaving water pooling after each use Having to move three times in a two-night stay, coupled with ongoing hygiene and maintenance issues, caused significant disruption and discomfort. I contacted Premier Inn directly afterward, hoping for a reasonable resolution, but the response I received showed no real concern or accountability. It’s incredibly disappointing to experience this level of neglect and then be met with such indifference from customer service. I expected better from a well-known hotel chain. If you're considering staying here, I would strongly recommend thinking twice. Considering this cost me £190, so much for a 'Good Nights Sleep Guarantee'

This was booked for us by my son who thought premier ment best, it is a hotel from hell, We checked in which took over half an hour as the receptionist was on the phone, then we tried going for something to eat where we were told we should have booked and had a two hour wait, there were only three staff on front of house, there were people waiting to be served at the bar for over half an hour and still waiting when we were turned away, we entered our room 53, which was right on the end of a block of rooms, we did not sleep all night, bed mattress was very uncomfortable and road noise all night, in the morning we went for breakfast at 07:00 the breakfast was not ready and was asked to wait half an hour, we had other places to be so gave it a miss, this is the first and last time we will stay

Cant fault hotel itself all good but very poor service at attached restaurant Admit we didnt book but we could see quite a few tables empty .On entry was greeted and asked if we had booked when i said no she said it would be approx 20 mins and she would call us when ready so we ordered a drink and sat down .After no communication for an hour i went to pay for drinks and although apologetic by the staff and still charging for drinks it was too late after being left to just wonder what was happening .Taxi into Poole and a nice meal at a proper restaurant Not great experience even though it was half empty

Very disappointing ! On arrival one curtain was hanging off the rail and overall the room looked uninviting. The new policy of having to make a request to have your room cleaned is terrible. We were given one bath and one hand towel for two people. Bins were lined up outside rooms for emptying; it looked like a school dormitory. The outside areas were dirty and uncared for, cigarette butts discarded near to the access doors, litter accumulating in the hedgerows. I felt sorry for the receptionist who wasn't fending off complaints. One couple checked out saying their room was unacceptable, I had total sympathy for them.

I have stayed here twice recently and both times have had a perfect stay. On arrival, I got a very warm and friendly welcome at reception and both rooms were spotlessly clean, one with a beautiful view of Poole Harbour. I think it’s fair to say that parts of the hotel are looking a bit tired and hope that PI management give this hotel the refurb that it needs. That said, I cannot fault in any way either of my stays. My rooms were clean and comfortable and excellent value for money.