Best Western Premier I-95 Savannah Airport/ Pooler West

This hotel has a lot of pros, but also a few cons. Lots of potential here, but needs a few upgrades and better maintenance. It's located right off of I-95, but not right up on the interstate. We were able to hear traffic from our third floor room, but not bad enough to keep us awake. Generally our stay was nice and quiet. Surrounding the hotel are a run-down Burger King, a closed-up Hardee's and a few other hotels. The room was spacious and the beds were pretty comfortable--a bit firm, but not as much as many other places we've stayed. The free breakfast was excellent! The only thing missing was a bit more fruit variety, but otherwise there was plenty to choose from. Despite the food being set out in a somewhat narrow area of the dining room, it was much easier to access food than it typically is at many hotels. Perhaps this may be due to their 3-hour breakfast window. From the outside, the hotel appears quite nice and grand, but the inside is a little less impressive. When we arrived, and even into the next morning, the lobby, dining area, and elevators were hot. The second morning we were there, this was not a problem, so it may have been a temporary issue. The carpets and upholsteries need updating, but the first floor is quite spacious and open. The indoor pool did not seem to be heated (very chilly) and the water appeared cloudy and we even found hair floating in the pool. The fitness area was spacious for this type of hotel, although the treadmill kept giving errors and stopped working. There were also no disinfectant wipes in the dispenser to clean equipment. The room was spacious but lighting was an issue near the entry and closet area. It was almost impossible to see what was in the closet due to lack of light. The toilet seat was about to fall off, but I was able to tighten it myself. Everything else worked well, though. The laminate flooring didn't appear old, but it was starting to come up in a few areas, and we also found a live roach in our room the second night we were there. There was only one small trash can in the room (in the bathroom). I asked about this at the front desk and the person on duty offered me one from the front desk, but didn't seem to know whether this was standard practice in the hotel to only have one trash can per room. Everywhere I can ever think of that I've stayed before has one in the bathroom and one in the main part of the room. Even when front desk personnel didn't know the answer to something, they were always friendly, helpful, and trying to find a solution. All of the employees we encountered seemed to be working hard and cared about their jobs and the hotel. With some refreshing of the common areas and the guest rooms, this hotel would truly be a 'premier' place to stay in the Savannah area.

The first room they gave me the a/c unit was so loud I wouldn’t be able to sleep. They gave me a room across the hall. Ice machine on floor 4 didnt work. Had to go to third floor for ice. The shower had a wand that you had to hold in your hand to wet yourself. The mattress was so soft and lumpy I had a terrible night sleep The glass plate that turns in the microwave was missing.

Nice stay quiet room. It was good.