Hawthorn Extended Stay by Wyndham Port Arthur

Property was clean, staff was nice and the only gripe would be the pillows were too overstuffed. So hard on my neck.

Nice property and front staff was super nice

The reason why I chose this place- Hot Tub. Disappointed with - $165/ night with a dirty tub with hair blockage and no way to use the “hot tub” as the drain stopper intentionally removed. Front desk steadfast … No. Offended - The lady at front desk did not answer the phone for 24 minutes . This person entered the room without my permission and warned me that if I did not vacate the room without her presence there will be full charge. She remains in the room while I change and collect my belongings. I felt ,,, humiliated! Never mind the refund! I was forced to accept the reality of my existence. Thank you Manager and the Fromt Desk !!!

Won’t be back! Was given the wrong info when booking as they did not have the kind of room I needed but said they did. House cleaning opened my door in th morning even when I had the DO NOT DISTURB sign on the handle. One time d the 2 beds was broken

I booked the room after viewing the pictures online, however the pictures were misleading. The room I got did not have a sofa as the pictures showed. I was not able to cancel or change rooms. Zero stars !!! Won't be back.

Clean