هيبيسكوس ريزورت آند سبا

Our experience was not a good one. When we first arrived we were told our room had a leak and we were put in a smaller studio room that overlooked the car park. Two days later after complaining we were finally moved to a two bedroom apartment. We had initially booked a 1 bedroom apartment. We were told to try not to use the whole of the apartment!! Our accomodation was booked through luxury escapes and the Manager at Hibiscus Matt kept asking us if we had received a call from them. This had nothing to do with luxury escapes it was down to bad management of the resort, not very good customer service and we believe they had double booked our room. Matt the Manager originally said he could give us vouchers as compensation but all we wanted was the room we had booked and we felt we were being lied to.The pool was cloudy and the other pool could not be used due to construction in that area. The apartment we were moved to was nice but we lost three days of our holiday staying in a tiny room overlooking the car park!! (We were only in Port Douglas for 5 nights) The resort is situated on two busy roads and is very busy day and night. We would not stay at this resort again and would not recommend it.

Great location and friendly staff, but the room felt outdated. The toilet was very old, the bath was tiny (only use for a child!) , and the TV was old with limited free to air channels. Surprised that a 4-star hotel charged extra for fresh towels, turn-down service, and use of basic facilities like the laundry. A few updates would go a long way and make this place amazing.

We had a great stay. We had everything we needed, a nice pool, also a great BBQ area really great people working there. Would highly recommend this place