Nova Boutique Hotel, Spa and Conference Venue

We recently spent 1 night at the Nova Boutique Hotel in the family suite; an airport stopover before being collected the following day for transfer to our Eastern Cape game reserve. The positives.. -Close proximity to the airport. -Nice modern building with a lovely reception and bar area. -Friendly helpful manager (Justice). -Lovely breakfast room serving a really good breakfast with lots of cooked options and fabulous coffee. -Extremely comfortable beds and nice bedding. -A short taxi ride away from numerous dining options. The negatives.. -We booked almost a year before our stay, provided flight details, and reconfirmed our collection from the airport several times leading up to our arrival. Despite this nobody met us at the airport, so we were left feeling panicked arriving in an unfamiliar city. This was our 1st stop in SA. An airport representative helped and was eventually able to reach the hotel after several attempts, and the owners did eventually come to collect us. They were a friendly couple, but it seemed odd, and slightly rude, that they didn't once apologise for having forgotten us. -The 2 bed family suite was a separate area at the back of the main building, and although large, it was very run down and dirty. It was definitely not worth the price paid (approx £200 for the night!) -2 bedside lamps, but just for show.. there were no plug sockets for them! -No plug sockets or lights by the dressing table. I ended up plugging my hair straighteners in the kitchen with no mirror to use. -Very dirty under the edge of the rugs, and dirty, mouldy bathrooms. The curtains were also filthy with what appeared to be muddy hand prints! If we hadn't have been in an unfamiliar city , we'd have left without spending the night. We did look upstairs in the main building at the gym on the morning of our departure, and a number of bedroom doors were open. Whilst we didn't venture inside they did look nice and in complete contrast to the room we'd been allocated. Whilst I definitely couldn't recommend the family suite, the main rooms at least did look ok from the small glimpse we had, and can only assume they were based on the other glowing reviews.

Wir waren sehr beeindruckt von der Unterkunft. Live sieht es noch besser und großzügiger aus. Wir haben 3 Nächte hier übernachtet und haben uns mehr als wohl gefühlt. Das Hotel befindet sich in unmittelbarer Nähe des Flughafens (ca. 5 Min). Es gibt fussläufig keine gut erreichbaren Restaurants, man muss immer mit dem Auto oder Taxi fahren, was aber nicht schlimm ist. Alles ist nett eingerichtet, es gibt sogar eine sehr ruhige und geräumige Library. Die Zimmer haben alles was das Herz begehrt und sogar noch einige Details mehr (frische Zitrone, überdimensionaler Fernseher, Pillow Menu …). Das Zimmer und Bad waren überdurchschnittlich groß, alles sauber und sehr gepflegt. Das Bett war sehr gemütlich und wir haben sehr gut geschlafen. Der Frühstücksraum war geräumig, es gab ein kleines Buffet und eine große Auswahl auf der Frühstückskarte. Das Personal war sehr herzlich und sehr zuvorkommend. Es gab nichts auszusetzen, wir haben uns rundum wohl gefühlt und wären gerne auch noch länger geblieben. Falls wir wieder in Port Elizabeth sein sollten, kommt nur dieses Hotel für uns in Frage!

Next to the airport. Free drinks at your room. Rooms spacious and superclean. Very nice breakfast, hot and cold. Owners are very friendly and operate free airport pickups. All in all a perfect location to stay. PS.: Nice restaurants quickly to get to by UBER.