دبل تري باي هيلتون هوتل بورت هورون

WE booked this hotel as a birthday getaway. The description sold us when it was listed as waterfront. When we arrived we were told our room would face a parking lot on the opposite side of the waterfront. The majority of the rooms went to teenage girls competing in a cheer competition. I doubt the girls were Hilton honors members OR cared about the views. We are senior citizens, loyal Honors members, plus we didn't get our room preference either. On our second day we stopped a maid and requested new towels. She assured us we would get a full room clean up. We received nothing. Lastly and very concerning was the last request. Our room lock was broke and we let the front desk know, requesting maintenance arrive in the afternoon to fix it. It never was done! Since there is a safe in our room we were sure safety is a concern here. This morning as we were having coffee on our deck (overlooking a parking lot) at 6:30 contractors arrived and started cutting concrete with a saw. We couldn't believe it. Our car was parked nearby and that was near the closest door for us to carry our luggage out. We were hit in the legs by concrete shards!!!!! I let the man at the desk know about all of this. After staying at several Hilton properties this week and then this experience we are reconsidering our loyalty to this brand. We didn't even get points for all these stays. This property was most expensive and had the least satisfaction. The rooms are small with very few outlets. Comfort is greatly lacking.

We booked a room to get away for the weekend Friday, July 11 to Sunday , July 13. When we first arrived there was a wedding party going on, very very loud but that’s understandable. We was trying to sit in the lobby for a bit but that was impossible with the loudness. We decided to go to Freighters to eat, we was greeted and seated in a very timely manner. But seated was it, we sat there 22 minutes before finally walking out. We ordered door dash, ate and walked to the pool. Soooo many kids in there and absolutely doing as they pleased. That night kids ran the hallways screaming and playing late into the night. I think there was even a firecracker sat off. The next morning we went into Port Huron for a bit and came back to our room still dirty, no clean towels or toilet paper.. We decided to pack up and call it a trip, we lost $300 for leaving a day early but it’s ok. Maybe we picked a bad time to go or something, reviews seem good but our experience was not.

The room we reserved for two nights was not available for the first night due to a tour bus arrival and the desk staff gave our premium room to the passengers on the bus. We reserved the room two weeks in advance with window view front and side to the St. Clair River. The room they gave us for the first night was an oversized room with a multiple selection of furniture of poor quality. It looked like an Ikea warehouse studio.

Beautiful location, service, and facility! Will stay there again the next time we are back in the area!

Easy check in, friendly staff, and good on-site amenities. I would definitely recommend staying.

I have stayed there numerous times on my visits with family. Always an enjoyable time! Good food, great view of the river, easy to get about ( except for the road construction this year ! 👍