Brand new apartment with an amazing lake view

I booked a 15-night stay. Nice enough studio-style place. Accommodated me to check in early the first day at my requesr, even though I still checked in after 4pm due to traffic. The host, in the beginning, was very communicative, very quick with responses (within the hour) to questions that I had before booking. I had to check out earlier than expected due to a family emergency. I physically stayed a total of 5 nights before informing the renter that unfortunately I won't be back and if I could get a partial refund on the days I will not be there. They responded and said to reach out to Vrbo and that they don't deal with the financial part. I immediately contacted Vrbo and was informed that it is up to the HOST to confirm the partial refund and that the host is only able to do it. The host completely ghosted me, ignored all communication-texts, phone calls. Vrbo tried contacting them several times, via phone and email over the course of 12 days. Nothing. I will never rent their property ever again. They are not fair, upstanding people. God forbid, you have an emergency, these people know nothing about being fair and completely ignore you.

Lovely apartment Apartment was very clean and nicely decorated. Great to have a kitchen and little sitting area plus bedroom and bath.