Hilton Garden Inn Portland-Airport

Great stay, comfy beds and great service

The only good thing about this hotel is proximity to the airport. Too many things were inoperable or broken, including the entry into the rooms. A lot of us had the same problem in that our keys didn't work unless you beat on the door out of frustration. Cleaniness was subpar, housekeeping was subpar, maintenance was subpar, food was expensive and dreadful. One positive is that the staff was pleasant and tried to be helpful, but they could only do so much.

There was something like animal vomit on the carpet in several places. It didn’t even look like it had been vacuumed. The extra security latch to keep the main door from being forced open was barely attached and hanging by the screws. The bathroom door did not shut fully. Room 219.

DO NOT STAY AT THIS HOTEL! The hotel is a typical Hilton Garden Inn. No particular problem with the hotel itself. The problem is with PARKING! It is not free, as it usually is with most HGI's. But worse, the parking is run by a third party altogether. After registering for the hotel, you must register with the parking company and pay $10, plus a service fee of $0.88. The hotel has nothing to do with the parking. What is even worse than paying for parking is that the service company will repeatedly text you that your parking reservation is running out within the hour and you must take action. We used this hotel because it was right next to the Portland, ME airport and we had a 6:10 am departure. We went to bed early. At 11:22 PM I got a text message and audio alert that my parking session will expire within 1 hour! Of course I woke up to read the text in case it was important about our flight, etc. After getting back to sleep, I received another text at 3:17 AM once again saying my parking session would expire in 1 hour. What is the point of staying at an airport hotel if you can't get any sleep prior to an early flight! I recommend you stay ANYWHERE but this HGI. I was a Hilton Diamond member for over 15 years, so am not ignorant of their policies and procedures. I have never encountered anything like this. When questioned, they said they could do nothing, it was policy from corporate headquarters. I don't think so!

Front desk staff extremely helpful. Able to accommodate early check in request.

The room was very spacious with a spacious bathroom. Loved the shampoo and soap bottles all ready for you. The bed was very comfortable!