My Story Apartments Porto - Santa Catarina

Spacious room ! Very Clean ! Nice balcony , friendly staffs to assist check in , location is near to most of the cafes and restaurants

Все отлично. Очень красивый номер, расположено очень удобно, пр этом даже в новогоднюю ночь было тихо. немного неудобно, что код от двери до заселения не присылают, и нужно звонить на телефон на ресепшн, а не у всех есть возможность и желание в роуминге звонить.

Великолепный отель в самом центре! Куда угодно можно добраться за 10-20 минут пешком. Если нужно, метро в 5 минутах. До аэропорта тоже удобно добираться от отеля. Номер новый красивый современный свежий просторный, вид на уютную живую пешеходную улицу с кафе и магазинами. Есть все: кондиционер,тв,вайфай,чайник,микроволновка,кофемашина,фен. Кровать удобная, одеяло теплое. Все было чудно! Были бы тапочки и халаты в номере, было бы идеально. Еще немного прохладно в номере.

Super nice and cozy room, however its supposed to run as Airbnb not a Hotel, you wont get cleaning services during your stay, water for the first day even and the communication to access on checkin is troublesome-like airbnb. - Checkin/out: They didnt send the checkin information in advance, and expecting you to write them an email to get it (when you dont expect to do so for a hotel-services) - same on checkout. Hope they received the email I sent via trip.com - Room type: The room isn’t the same as in the room photo when you booked, its another one. The one we stayed has no sofa and balcony. - No water even on the first day, cook yourself by using the kettle or drink from tap (which not recommended in portugal) - Cleaning: The room is clean and niche, but dont expect any cleaning services during the whole stay. - Noise from the street: mostly day and night as its in very central walking street.

The apartment is new，the lady who works there asked me to buy a SIM card for calling them when required . however, they’ve never picked up my phone call. The electric stove was slowly to heat the pan.

My parents had stayed with My Story chain in the pass and spoke highly of them, so I was confident to book Porto/Lisbon with this hotel chain. I was scheduled to stay in this hotel from April 29-May 2, due to unexpected power outage in Portugal/Spain and parts France, my flight to Portugal was cancelled. I couldn't make it to Porto and I emailed the hotel right away. Unfortunately, my rescheduled flight only allowed for a short visit to Lisbon from May 2 to salvage what I could from my vacation. When I emailed Paula Pereira to cancel my reservation due to unforeseen circumstances, she replied, I will be charged for 1 night. I asked if the charge could be applied towards my stay at Hotel Augusta(sister hotel in Lisbon that is also part of the same chain), I did not get a response. I understand there are policies, but this was an extreme situation beyond my control. I had hoped that they would have been empathetic but I was left feeling disappointed. I hope that they would still reach out.