مستخدم نزيل
27 يونيو 2025
I don’t usually leave negative reviews, but I felt it was important to share our experience at Studios by Aqua Natura Hotels. We stayed at the property in April 2025 and encountered a serious ant infestation in our room on the morning of check-out. The ants had not only appeared in the room but also managed to get into our luggage and clothes, which we only discovered fully once home. It was an unpleasant and unhygienic situation that required extensive cleaning and caused significant inconvenience. We reported the issue at reception before departing and followed up several times by email, providing photos and detailed information. While there was initial acknowledgment from management, the communication and resolution process has been slow and lacking in accountability, with the last response received over three weeks ago. Since then, we’ve had no further updates despite multiple follow-ups. This experience, both during the stay and in the aftermath, fell well below expectations — especially from a hotel that positions itself at a certain standard. While the location itself is beautiful, the handling of this incident has left us extremely disappointed. Unfortunately, based on our experience, I would hesitate to return or recommend this property to others unless there are improvements in how guest concerns are addressed.
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