Le Sirenuse

Very beautiful hotel and decoration of the room/common area has fantastic taste. The staff are very polite, sincere and helpful. The most hygienic hotel I have ever stay , I saw the staff did thorough cleaning at breakfast/cafe sitting area, I felt so safe to stay here .

酒店所處位置一流，環境一流，家族型酒店。但有二點一定記得：1，酒店刷卡有問題，這次連續刷了二次付款消費的費用，酒店方都未收到（估計是意大利電信設備老舊），而當時我已收到付款成功短訊，最後衹能付現金與酒店先結淸後回國再溝通了。2，酒店歺食情況，中午吃飯點的意麪，太鹹太鹹。當時跟他們提出了。晚歺時點的生魚，又太淡，一點味道也沒有。米其林餐廳不應該是這水準啊。希望有興趣住這家酒店的朋友一定記得哈。

Former Receptionist/Concierge at Le Sirenuse Hotel, Positano – A Deeply Disappointing Experience Behind the Glamour I was hired by Le Sirenuse in Positano, Italy, on a 14-day trial as a Receptionist/Concierge for the 2025 summer season, with staff accommodation promised through October 31. With several years of experience in five-star hospitality in Beverly Hills, I was genuinely excited to contribute my skills to such an iconic luxury property. Sadly, the experience turned out to be one of the most disappointing and unprofessional of my career. Before my arrival, I was asked to delay my start date by nearly two weeks. When I finally arrived, I was shocked to find my accommodation still under construction—dusty, noisy, and constantly filled with workers. As I was assigned to overnight shifts, resting during the day became nearly impossible. I reached out to my direct manager, Giovanni, who acknowledged my message but never followed up with a solution or response. Still, I showed up every night, exhausted but determined. I received repeated praise from guests for my professionalism, warmth, and efficiency. Several even expressed surprise that I was only on a trial period. Their appreciation was the only recognition I received during my time there. To make matters worse, there was no uniform ready for me upon arrival. I was told nothing had been arranged, so I purchased a professional suit at my own expense—never reimbursed. For a hotel that prides itself on impeccable standards, this was an unexpected and disappointing oversight. On the 14th day of my trial, after finishing a night shift at 7:00 AM, I was asked to wait for a meeting with management and HR. I waited nearly two hours—tired and still in uniform—only to be brought into a room with several managers. Not one of them looked me in the eye. Without any feedback, explanation, or even a basic thank-you, I was told I had not passed the trial period. That was it. No closure, no discussion—just silence. It was cold, impersonal, and frankly, insulting. I gave more than what was asked of me. I returned on my days off to help guests who specifically requested me. I adapted quickly, remained composed under pressure, and constantly received guest compliments. Yet none of this was acknowledged. I can't help but suspect there were other internal reasons behind the decision—none of which were communicated. The lack of transparency only deepened the disappointment. Operationally, the hotel is outdated and mismanaged. Despite modern equipment, the reception still relies on cumbersome manual paperwork. The back office is understaffed and overburdened, with team members juggling everything from PBX to manual housekeeping logs, welcome drinks, and check-ins. It felt chaotic and disorganized, lacking leadership or clear structure. Le Sirenuse may present the image of five-star luxury, but behind the scenes, it falls short in professionalism, employee care, and basic human respect. I left feeling di