Road Lodge Potchefstroom

perfect

It was a reasonable place for an overnight stay considering the price

Very clean Hotel, but could do even better. I have been in a vehicle accident early April 3024 and having paid for my stay much earlier on 1st March 2024, I called last week to confirm my booking and made the hotel aware of my injury. I arrived at the hotel this past Saturday to check in and was limping balancing on a hospital crutch, sadly and despite limping with a support of a hospital crutch, I was directed to a room on the 2nd floor, worse, the room was not what I had selected and paid for, we made Bongani at reception aware of this and managed to sorted the room isdue quickly, but I was subjected yet again to the trauma of having to use the staircases again to the 1st floor. Despite my struggle with the staircases while on crutches, your hotel is clean inside and out and seriously deserves a 5 star rating. Your receptionist Bongani was just as welcoming, but could done better than checking me into a room with a flight of stairs and one I've never selected and moving me into another with stairs again, but overall, he was patient and calm, never gave me a reason to make a noise, instead, I remained calm too. He did what he could at that time. Compared to the other City, Road and Country Lodges I had visited before, your breakfast menu doesn't match up, I paid breakfast R130 p/p for 4 x adults and there wasn't a variety to pick from, neither was there muesli to add to the yogurt, hot meat was only mince and just one flavor of juice, we had to go to Spurs next door for a much cheaper and tastier breakfast.

Disappointed I was very disappointed. I specifically booked at the Road Lodge as I wanted twin beds and it was the only accommodation with twin bed available. We arrived to a room with a double bed. The room smelled like smoke. I spoke to the receptionist, and she said there is nothing she can do as I used an agent. After a long discussion she said she will speak to the manager. The manager was in the office next door, heard the conversation but did not even came out of her office, she just send the receptionist to say there was nothing they could do, the hotel was fully booked. They did not even try to compensate.

The staff, food and atmosphere is absolute value for money. Booking is easy, and I was a walk in. For a quick overnight stay this was perfect. The restaurant is really good. And its walking distance from the mall for easy shopping. I won't book with another hotel except Road Lodge in the future.

I checked in at 11 , the rooms where not ready I was told they are cleaning then I waited, when I got to my room the room was dirty , dust everywhere even on the carpet, the showers had malt and the food was terrible, they had to call the cleaning to clean while I was in the room