Hotel Aura Design & Garden Pool

前台非常熱情，有游泳池健身房

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Friendly helpful security cameras

This is a three star hotel in the outskirts of Prague. They have themed rooms as well as standard rooms. We stayed in a themed ‘pink’ room no 62. It was a pleasant stay. Reception and personnel in the restaurant are polite. There is a parking included which comes very handy when in Prague. Next to the hotel is a big supermarket Globus and more shopping options nearby. Public transport on walking distance and a free citycentrr shuttle is available fro 8:00-18:00. Breakfast is reasonable. (Fresh fruit, bread, eggs, yogurt etc.) There is a big playground for kids and a nice pool outside but this is more for use in the summer.

Hotel is located 20 mins out of the city however they offer shuttle services. Very surprised with the facilities at the hotel, hot tub swimming pool and the best breakfast we had was the best on our trip so far. Staff were very friendly. The room was basic but it had everything we needed.

When we got to the room the windows were already open which made our room filled with bugs. No air conditioning which made the room super hot. Told staff about it and they offered a fan. We didn’t stay at all due to the poor condition our room was. Asked the front desk person if we could get a refund for our last two days and she told me she didn’t know and we would have to wait the next morning for the manager. We then stayed somewhere else until the next morning. The next morning I called and asked for the manager to which they replied “No, who is this?”. After that the call either disconnected due to bad WiFi or they hanged up on me. So then I tried to call back five times but no one answered. So me and my fiance took a car to the hotel to ask for the manager in person. This place honestly is very disgusting and the staff are very rude.