Veselin K
8 أبريل 2025
The spa experience was disappointing. For the price charged, there should be cold plunge pools, Jacuzzis, and no outdoor pools. They offer all the amenities that are typically found in luxury hotels across Bulgaria, yet they fall short. The food was unsatisfactory; there were no vegan options available, and the labels for the dishes were misleading. For example, broccoli containing cheese should not be labeled as V+. Additionally, the bread served was stale; we received the same old, rock-solid bread for three days in a row! The spa should open at 9 AM instead of 10 AM. Moreover, when the spa does open, it should already be preheated, as everything—including the saunas—was cold at 10 AM.
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