The Capital Menlyn Maine

The hotel provided an exceptional experience, with delectable cuisine and a well-stocked breakfast buffet. The room was immaculate and elegantly appointed, featuring a fully equipped washer and dryer, as well as a fully equipped kitchen. I highly recommend this establishment for your stay.

Very excellent experience, luxurious and classy at the same time. You feel heaven on earth while at the capital.

Good business hotel. Simple rooms but very clean, good internet, friendly staff, ok breakfast and next to a shopping mall with good restaurants. Johannesburg offers much better hotels, but in Pretoria this is an excellent compromise. Some rooms with connecting doors may not be that quiet.

the place is so beatiful and everything was beyond my expectation, and i will come back for the holiday. but i request that they add a Dinner-buffer rather than to use vouchers

The first issue we encountered was the excessive noise from the surrounding area. Music continued to play at an uncomfortably loud level until well past 2 a.m., making it very difficult for us to sleep. Only after contacting reception was the noise addressed. The more concerning issue, however, was the interaction I had with your front desk staff member, Shaun. Upon check-in, we had requested a late checkout and were advised by the lady assisting us that it should not be a problem, subject to availability, and that we could confirm with the front desk the following morning. When I approached Shaun to do so, he informed me that only one room could be extended by 30 minutes due to high occupancy. When I referenced our earlier conversation and mentioned that we had been told late checkout should be feasible and about the issues experienced during the night, Shaun’s tone and demeanor became noticeably impolite and dismissive. I then contacted your central reservations team directly, who confirmed that there were more than ten executive rooms still available for the evening, which contradicted Shaun's claim. After returning to discuss this with him, and following a rather uncomfortable exchange, our late checkout was finally granted — but without any apology or acknowledgment of the earlier misinformation. As a paying guest and a loyal Capital Circle member, I found this interaction deeply disappointing. The lack of transparency and poor attitude demonstrated do not reflect the level of service I associate with your brand. I believe that honest communication and a willingness to accommodate reasonable guest requests go a long way in ensuring customer satisfaction.

As you drive up to the hotel you get this feeling of peace and serenity. From the gentlemen that stand at the entrance to the staff at the KOI restaurant and let me not forget the ladies at reception you feel welcome. The friendliness and easy check in and check out is out of this world. I have travelled a lot in SA and stayed at hotel and I will say that this hotel was one of my favourites and would recommend it to everyone travelling to Pretoria. Thank you to the entire team