Koh Russey Resort

Escapade balnéaire pendant notre voyage au Cambodge. Un moment inoubliable ! On a passé 5 jours merveilleux dans ce petit paradis. Le site est exceptionnel, l’architecture contemporaine se fond à merveille dans cet écrin de verdure. La piscine est immense, c’est parfait pour nager et faire un peu d’exercice! Tout est fait pour que votre séjour soit inoubliable. Les plats du restaurant sont excellents. On avait une chambre Océan Pavillon avec une vue superbe. La chambre est magnifique, la salle de bain exceptionnelle! Que dire du personnel si ce n’est que comme partout au Cambodge, on a été très bien accueilli, toute l’équipe de ce resort est très sympa, au top, aux petits soins pour nous. Un grand bravo Samantha, manager de cet hôtel. On a qu’un souhait : y retourner !

During our stay at the Koh Russey Resort in mid-January, we experienced a perfect blend of luxury, relaxation, and pristine nature. Staying for four nights in a beachside villa, the experience exceeded our expectations in nearly every aspect. Room Experience: Our beachfront bungalow with a private pool was a dream. The villa was spacious, spotless, and filled with natural light, thanks to large windows on both sides. The layout, including a massive bathroom and an inner garden, provided a serene yet luxurious atmosphere. Fitness Facilities: Although I did not use the gym, I observed that it offered two separate spaces—one for cardio and equipment and another for yoga or aerobics. Both areas looked modern and inviting, with plenty of natural light from large windows. Dining Options: The dining experience was exceptional. The resort alternated between two restaurants, both offering high-quality dishes with meticulous attention to detail. Service was impeccable—staff refreshed silverware immediately and served drinks with precision. Individual requests were also prioritized. For example, even when outdoor tables were fully occupied, the team set up an additional one to accommodate us. The service during meals and the efficient housekeeping (cleaning during breakfast, turndown service at dinner) stood out as highlights. Service Quality: The personal attention from the staff was exceptional. Despite the resort’s large size, the staff made every guest feel recognized and valued. They engaged in conversations and catered to individual preferences, creating a warm and personalized experience. Quiet and Atmosphere: The resort was a peaceful paradise. Situated on its own island with only one other distant resort, it offered a secluded, natural escape. Endless stretches of fine sandy beach, lush vegetation, and breathtaking ocean views created a setting straight out of a dream. Location and Accessibility: The island location enhanced the adventure. The transfer via a private speedboat from the resort’s mainland jetty was part of the charm. While there are few activities outside the resort, guests can explore scenic walking paths and lookout points on the island. The resort also offers excursions, including boat trips, visits to nearby islands, and tours on the mainland. However, we found the prices for these excursions quite high and decided against them. General Facilities: The spa was a highlight, providing professional treatments in beautifully designed spaces. We also enjoyed the resort’s centerpiece—a stunning infinity pool overlooking the beach and sea, perfectly integrated into the landscape near the main restaurant. Opportunities for Improvement: There was little to criticize. While the high prices for food and excursions might deter some, we felt they aligned with the resort’s luxury status and location. Knowing this beforehand helped us fully appreciate the experience. Bottom Line: Koh Russey Resort is a luxury retreat offering unparallel

The resort location and the stylish rooms are the good things to look forward to in this resort. We stayed for 3 nights in the 1 Bedroom beach pool villa with breakfast. The breakfast buffet had sufficient choice and when asked the staff did accommodate for dietary choices. The staff though completely undertrained for the role in hospitality are friendly and serve you with a genuine smile on their faces in keeping with their culture and customs. The downside is that the prices you pay for the whole stay does not compare to the service you are given. It is a 5 star resort accommodation and we have certain expectations when the price tag is higher, which we didn’t mind paying. But after our stay we felt cheated because besides the room with a pool by the beach, we did not receive any of the service that one would expect for a five star resort nor one with the hefty price tag. We talked with the manager “Samanta” and gave feedback about the undertrained staff, lack of English speaking staff, understaffing in general and the poor quality of the food. When we had an issue with the food, they did not charge us for it though we would have preferred to have had a nice dinner with quality food to round out our holiday experience. The manager was understanding and listened to our concerns and that helped a bit. She admitted that the staff are all new hires and still needed to undergo intensive training to bring to the required level which takes time. While I sympathize with the manager’s situation, i however absolutely disagree that the onus is on the customer to bear with the fact that the management did not train the staff before the season started. We did not pay a heftily discounted rate for our stay so why should we as the customer have to suffer for the poor management of resources. That is my biggest grievance with this stay. I was unsure whether i wanted to waste my time by writing a review but i think the hotel management should take corrective actions to improve the overall experience and bring it in line with the price that they charge their customers.

What a beautiful resort! From start to end this resort did not disappoint. We arrived at the port and were slightly early for the boat transfer so enjoyed some time in the arrival lounge with some fresh juice and then were taken to paradise. Check in was a very smooth process and we were shown all of the highlights of the resort and our room which was beautifully spacious with all the little touches (water outside to wash sandy feet, a sarong for use in the resort and a beach bag). From then on it was mission relax. The hotel has various chairs to relax on during the day and we made use of all of them during our stay. The pool is beautiful and good sized and was great to cool off in. The beach is also stunning with it's amber sands and there are a nice selection of chairs / hammocks / beanbags to lounge on with the sea to dip into. As to facilities the hotel has a nice gym which we made use of - it has all the expected equipment and was lovely to run on the treadmills and watch the wildlife in the gardens. The two restaurants were great - food was top notch (we stuck to local dishes and honestly didn't have a bad meal all holiday) with very attentive staff and also a good wine / cocktail selection. Finally the spa was excellent - we both had a massage when we were there and I think we both came out new people. Would definitely return as Koh Russey ticked all the boxes for a beautifully relaxing few days in heaven

Excellent resorts, service and food. We stayed for four days and ended up extending our stay. The private beach is beautiful and it is possible to do diving. The service was the best we have experienced so far Dinner and breakfast were served a la carte

Has great view and all the staff has good hospitality. In the room comes with great amenities and the cleanliness is perfect.Has a lot of places to take breathtaking photos. The food is good and the prices are reasonable. Recommend for summer