Grand Hotel Victoria Concept & Spa, by R Collection Hotels

Beautiful hotel with great services. The staff are helpful and friendly.

Stayed in late June as a family of 4 with kids aged 2 and 5. The hotel was very family friendly and accommodating. Beautiful hotel with friendly service. Grounds are immaculate, breakfast is great and the amenities are first rate. The spa is extensive and incredible and truly worthy of its own review. As a guest, you have free access to it, which includes all manner of saunas, showers, hot/cold pools, steam rooms, and more. They even have designated kids hours where children under 12 are admitted. If you stay here, check out the spa early and often. The pool area is beautiful. It’s a “spa pool” with various stations where you can activate jets, bubbles, or waterfalls at the touch of a button. It would be nice if they would place a spa water dispenser at the towel station for guests vs having to buy bottled water from the pool bar. The room itself was spacious and luxurious. Although we found the bed to have a bit of a rut/indentation in it, but it wasn’t bad to the point of us bringing it up to mgt. A bigger letdown was out of three nights stayed, we only received turndown service once, and this is despite the fact that I asked someone at the front desk if we could receive turndown service turndown service our last night. I made the request in person immediately prior to us exiting the premises for dinner, and was assured that we would get turndown service that night, only to later return to a room which hadn’t been serviced. That was a major letdown. I thought about docking a star for that, but the rest of the stay was great so I’m giving some forbearance. But I’ve never had such difficulty getting turndown service at any other 5 star hotel anywhere. The location of the hotel is great. Menaggio is a gorgeous small town with plenty of restaurants, a beautiful piazza, and a fantastic lungolago to stroll along. Bellagio is in clear view and an easy ferry ride from here, with Varenna close as well. The Victoria Beach Club is an easy stroll away and is a nice place to spend a day, and you get to access it for free once per stay. We also liked how, coming from the area near MXP, we were able to enjoy an easy drive in by going through Lugano, Switzerland. This kept us on wider, easier to traverse roads vs the narrow and/or curvy roads which span the banks of Lake Como. I’ll note the hotel seemed to see almost exclusively English speaking guests, so if you’re looking for a more immersive Italian lakeside experience, that’s a consideration.

We had a wonderful stay at Grand Hotel Victoria in Lake Como. The hotel is absolutely stunning and located right on the lake, close to shops, restaurants, and the ferry. Our room was large, very clean, and had a big balcony with a view of the pool which we really enjoyed. The front desk and concierge staff were friendly and helpful throughout our stay. Breakfast on the terrace was delicious and the view made it even more special. The only small issue was the service during breakfast. The server was polite, but barely spoke beyond simple greetings, and sometimes just said “yes” to questions without clarifying, which was a bit confusing. Despite that, we had a lovely experience and would definitely return. A perfect mix of comfort, elegance, and a great location.