Hotel Rincon de Puembo, BW Signature Collection

All about Spanish Love spanish architecture and tropical garden. Although wish there are more flowers and even bigger garden

Beautiful and spacious with multiple spaces for recreation or meetings, or events. Excellent hospitality. Only a short walk from the plaza with several good options for late night pizza or ice cream. Hotel had good food with a very nice breakfast.

Everything very enjoyable. Service is great; Rcardo Amores at the front desk was especially helpful and Mr. Reinaldo Cardenas at the restaurant was so kind and focused in every detail. Food is very good too.

I will not return to this hotel. I’ve learned to start by highlighting the positives before sharing what future guests should be aware of. In 2023, I visited the hotel with my family. The food was excellent, and the restaurant staff was warm and attentive. However, the owners were in completely disregard of clients During that stay, a rat appeared in the restaurant. The maintenance person tried to kill it, but it ran out, hit my shoe, and I fell. I ended up with a badly bruised leg. At no point did the owners take responsibility or offer any kind of support. Only after I mentioned the possibility of a lawsuit did they react. Ultimately, I paid all my medical expenses without involving the hotel, and in exchange, they offered me two complimentary nights — for 2025— with no meals included, just breakfast (which is already part of the rate). In April 2025, I used those two nights. The weather was terrible. I took a shower and realized the hairdryer wasn’t working. I went to reception and was told they would first send someone to check if it was truly broken, and only then — if necessary — bring me a replacement. That meant waiting around 15 minutes with wet hair in the cold. I decided to leave the hotel and cross the street to a beauty salon just to dry my hair. Natalia, the owner, clearly does not care about the guests’ well-being. To make things worse, the spa was under renovation. There was dust everywhere and constant noise. It was impossible to relax or rest. I do not recommend this hotel, and I will not be returning.

This hotel is beautiful, traditional Spanish style. There is a feeling of stepping back in time with its traditional and quaint decor. Some of the staff is bilingual Spanish English. I speak English, so it made things easier.

Beautiful grounds, very helpful & friendly staff. Pool was amazing