Casa del Lago Lodging House

We stayed at this hotel for a few nights on Santa Cruz island. The owner was incredibly kind and helpful and our room was so cute and comfortable. This hotel had so much charm and we especially appreciated that we were able to fill up our water bottles with fresh water whenever needed. There were some ants on the first night but the staff cleaned them up very well for us and checked in to make sure it was resolved well. The hotel is located very close to the main street and our tour operators too, which minimized our walking distances. We highly recommend this hotel!

Terrible experience We (family of 3) stayed for 4 nights in the tortuga bay suite. So I can only speak for the room we stayed and not sure how other rooms are as they are all different. Overall, we are very disappointed and feel frustrated on our stay. The room looks nothing like the pictures. It is very small, dark, damp and hot with little space for luggages. The description says there is 32 inches LED TV, but there is no TV at all. My husband and I with our 8 year old son are skinny people, but we feel nowhere to move in the room. No counter space in the bathroom for toiletries at all. When we first arrived, the ac wasn’t working. Although the host called the technician to fix it. It was only better the first night. For the rest of our stay, the ac only made loud noise but no cold air. We asked to change room but we were told no room left. There was a small window facing the bed on the wall between our room and the outside hallway. And The light was on every night until midnight, which makes the sleep impossible. We WhatsApped the host to turn off the light, but the host never got back to us. Also since the window next to the bed is right next to the busy street, it is extremely loud when every car passing by. We almost wake up every hour with the noise and the light. The only pro is the location which is 5 minutes walk to the town and the pier. I wouldn’t pay $150 for this type of room.

The Tortuga bay suite is right by the street so you hear the street noise until about 10:30pm on workdays and about 11:30pm on a Friday. The air conditioner doesn’t work well. It makes a noise at night and is quite disturbing. With the many mosquitoes, we could not open the windows and it was quite a terrible experience to sleep at night. The soap and shampoo/body wash are diluted. The fridge is incredibly noisy and you cannot sleep with it being on. The plates are dirty and require extra cleaning. Space is very small for a family of four and there isn’t much space for luggage. Oh, and there is no breakfast option (with pay) at all.

A very unique hostal! The room was lovely and includes a good size fridge, coffee maker, kettle and some dishes. Hot and cold water from the cooler always available. Also had our own table and chairs outside the room and a clothes line. Elena was very helpful. She provided lots of information, helped us book a tour and let us leave a bag there while we went to visit Isla Isabella

The hotel is very nice and well decorated with a lot of attention… also the owner was very nice with good recommendations… but the AC was very noisy and the room is near the street so you can hear also noise from the street.. and also the double bed is very small and very hard so not very comfortable..

Posto arredato molto bene e piacevole, ma estremamente costoso per la qualità offerta. Wi-Fi in pratica inesistente e là signora ci ha addebitato un fantomatico 5% extra sul costo dell’alloggio per il pagamento con carta di credito. Cosa che nessun altro hotel ha fatto.