مستخدم نزيل
24 يونيو 2025
Firstly, photos on Trip Advisor are very old. Hotel is totally different, and split over 3 locations (close). Restaurant is over the road in the building I assumed I was staying in but there are 2 buildings. Pools on different locations to main hotel. We were half board and had a ‘small’ junior suite with a sea view. Be aware hotel is quite a distance to walk to anywhere, we hired a car. Local restaurants are expensive and reservation only. Nowhere local for lunch or drinks although hotel have a small lunch menu at a cost! A bar at main pool but no food. Drinks were expensive! Breakfast was ok but held indoors with no air conditioning. Lunch was held outside in downstairs restaurant. Evening meal indoors. So hot, full sun and staff refused to open windows. Apparently air conditioning had broken down in all communal areas! for the 2 weeks we stayed. Air conditioning unit leaked massively in our room which engineer tried to fix, without success. Water made our room door swell so very difficult to close. Rooms cleaned everyday. Also seemed very short staffed in all areas. Pools were lovely but queues at 10am to get a sun-bed!! activities offered in afternoon, should’ve been morning really. Reception staff were great, as were restaurant staff. Felt sorry for them in the extreme heat. Be aware if you are half board, alcohol is nit included at dinner, only water. We were told this after 13 days there, not to touch the wine that everyone was drinking in the restaurant. No signs explaining this but a drinks menu suddenly appeared! Beach is about 20 mins walk and beach bar/restaurant is reservation only! Lovely staff and food there so book a table for lunch when you arrive at beach. Overall not a bad holiday for an ‘adults recommended’ hotel, there were children/babies there. Doesn’t meet a 4 star. Shame about air conditioning. Management should’ve been more apologetic and understanding. Local pharmacy and supermarket were 20 minute walk. Very expensive to book car rental through hotel, book yourself before you arrive. There’s a local market once a week and a local bus runs to Cala D’Or. Lots of locals come out at night so beware local restaurants are full. Parking a car is absolutely horrendous so expect to park at least 5 mins from hotel. Lastly, if you’re flying late, there’s a luggage room and was offered a shower at the spa area where we found the indoor pool was closed. (No hairdryer or towels)!
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