Labranda El Dorado

This is our second time staying at the El Dorado. This time we stayed in a one bedroom superior apartment, not sure what made it superior though. The apartment was basic and overall cleanliness was satisfactory. The camp bed was made up in the lounge on arrival, however this was not comfortable, the mattress went through the middle and the whole bed made a dreadful noise as soon as you moved. The bedroom was nice, however on the second night we found a cockroach in the wardrobe!!! We told reception but were met with ‘you come to a tropical country’ and ‘it’s the rain’. We asked what we needed to do and she said somebody would come and spray, but nothing happened so we went out and bought our own spray. Was the apartment clean? It was ok but there were signs of not being spotless, hairs on the floor, mould in the bathroom and a dreadful smell under the sink in the kitchen etc. cleaners when they did come in only spot mopped and did not change towels. We had to ask for towels to be changed. The apartments are in a great spot, close to the shopping centre and at the end of the main *****. There are two pools, one being more child friendly. We stayed at the more adult one and there was always beds available. Sadly people do reserve with towels and even though sign saying towels would be moved, never once happened. It’s also frustrating when you see people putting towels on at 7.30am and not coming to the beds until 1pm even later especially as not really enough umbrellas. Staff are ok, I wouldn’t say over friendly but ok. I do think the late check out charge is a little high. 2 hours was 40 euros for a 1 bedroom apartment and 50 euros for a 2 bedroom. Overall we enjoyed staying at the El Dorado, our first visit was in 2022 which we really enjoyed when we stayed in a 2 bedroom, hence why we decided to go again but I do feel the 1 bedroom apartment is not as good as the 2 bedroom and if going again would forget the superior and go for a 2 bedroom apartment. The location is the best thing about the El Dorado.

Taking into account the price we paid, I can’t fault it. The location is ideal for us at a mid point between the old and new town. It’s a little tired but we felt clean and tidy for the money paid. If you can manage your expectations you will be satisfied. If you want more - pay more…

We had room 119 and it was fabulous. 2 large balconies over looking the lawn and sea view. Room was clean and very big, kitchen had everything you could need on a SC holiday. Staff were friendly and check in/out was very easy. The location is brilliant literally a stones throw away from either the new or old town.

I just found the concierge rude, also after paying a ridiculous four figures for four nights id expect the cleaner to bring fresh towels and make the beds i did complain about this and they just ignored me. Also two days to outsource an iron then charge a ridiculous abount for it even said just go to the indians and buy one.

Excellent location rooms could be cleaner but a good size, basic kitchen equipment but it does what you need. No entertainment but loads going on outside, only small reception manned. Cleaners in every day but didn't clean room just checked on bedding and towels I think. Would still re visit it was a pleasant stay overall

Hotel complex was large and generally tidy. Very impersonal no interaction with staff. Drinking and dining facilities poor. Pool with the most rules I ever saw was cool and all rules were broken every day. Room was spacious and clean with good big bathroom and separate bedroom. All goods supplied worked ok. The whole complex was just, tired. No specific complaints, the weather was good, but I’m sure I co7ld have chosen better.