Desire Riviera Maya Resort All Inclusive - Couples Only

Had another wonderful trip here. The food has improved, but I wish there were more shady spots at the pool. As always, the staff makes our trip outstanding. Special thank you to the following: Rogelio & Alberto in room service, Ivan & Jorge at Suki, Guadalupe at Kahlo, Euice & Celso at Eros, Roger at Sahlo, Fabiola at night cocktails, Jorge at late night pizza, Adolfo at excursions, C, Miguel, Cesar, Antonio, Danny, Africa, Eduardo & Jeremy at the pool, Edgar at the coffee bar, the playmakers Javi, Pina, Monica, Bam Bam, Mauricio, Bella & Mariana, the butlers Lefranc, G, Jorge, Abel, Cesar, Raphael

Bella and Mariana are the best! They make playing water volleyball so much fun and really know how to get everyone engaged and having a great time! Everyone loves EFFORT!

We left after 24 hours which left us losing four grand. It started off badly with a dirty room (drink rings on surfaces, unvaccuumed floor, crumbs everywhere) and a butler who said she would message us so we could contact her and then we heard nothing. So we had no way of reaching out. This was followed up by horrible food. We ordered room service. Got sent the wrong thing. Sent it back. We found out some of the lights in the room didn’t work. They did send someone to check that out. He didn’t speak English but I speak Spanish and I said it could wait until the morning. Never heard back about that. The music was so loud everywhere we went that we couldn’t hear anyone. We tried to talk to people but couldn’t because of that. We later found we had no hot water in the room. The next room service order (in the morning) arrived cold and was so bad, it was inedible. We told the front desk what was happening. They only cared about making sure we didn’t expect a refund if we left. At this point, we were done and just wanted to leave. They tried to make us sign something saying it wasn’t their fault. We refused. Then they said they might issue a partial refund. We emailed them all the info they said they didn’t have even though we told multiple staff about all the problems. Still haven’t heard back. Also, don’t bother with the Eden rooms. Ours had a view of a rundown resort that’s been closed for years. That’s the “luxury” part of the resort. We had a good laugh at the resort we moved to the next day when we realized the complimentary bottle of tequila from the Desire room that we brought with us was open and half full. They didn’t even bother checking that. It was cream tequila and rancid. It’s hard to talk about the problems here because people are so hung up on the swinger part of it and hooking up that they are willing to overlook any problem. I tried to mention this on the social media pages for the resort and people lost their minds. They seem to think if you’re having fun hooking up, it’s fine if they charge you $5k for five days in a two star establishment masquerading as luxury.

I had an absolutely amazing time! The place is beautiful, the food was delicious, and the atmosphere made the whole experience unforgettable. The entertainment staff — Monica, Javi, Pino, and the rest of the team — were fantastic and kept us smiling the entire stay. A special thank you to our butler, Lefranc, who went above and beyond to make sure we had everything we wanted. Truly exceptional service all around — can’t wait to come back!

The resort is beautiful, the staff were amazing and the food was delicious! The atmosphere and entertainment were great!

Lupita & Arely are AMAZING!!! Our massages were so great. They were professional and very caring We are definitely going to see them every time we visit in the future.