Sunscape Puerto Plata All Inclusive

I would like to open with that it was the first time I have been to the Dominican Republic and it will not be our last !!! The Dominican people are so friendly and were so helpful every where we went in the city of Puerto Plata, but especially on the Sunscape resort, during our 3 weeks of vacationing in paradise. Our amazing DR experience started when we were greeted and picked up at the POP Airport by Amstar and transported to the resort without any delays. Upon arrival, Nicole and her team in the Sun Club Lounge had everything ready in advance for Linda and I to check in prior to our arrival, this made checking in a fast and enjoyable experience, as we received a warm towel and a welcome beverage. JuanPablo and Daniel then escorted us and our luggage to our incredible room in the Sun Club area. This was our very first time to enjoy the Sun Club experience while staying at Hyatt/UVC Sunscape All-inclusive Resort in Puerto Plata , and it will not be our last. The friendly professional service and attention to detail was provided on a regular basis, by all of the staff members like our housekeeper Yojainoy, and in the staff in the food and drink area like Carlos (aka: Happy Happy), Luis, John, and all the other servers we met along the way. These people also provided some excellent room service. I am a Gold Plus UVC Founding Member who has vacationed at a lot of All-inclusive Resorts in various countries throughout the Caribbean and Mexico during my life, with the desired preference over the past 10 years being one of the Hyatt/UVC Brand resorts. It is with this travelling experience background, that I can say with confidence, that the Sunscape Puerto Plata resort is worth looking at for a Fun, Enjoyable vacation destination. It is not a new resort but it is a great place to vacation. The one strong recommendation Linda and I both had for the resort is to get control of the smokers and enforce smoking in the tobacco smoking areas (that are located all over the resort) because on more than one occasion I heard a large number of different guests as well as I personally felt that people who were smoking were not respecting nonsmoking people or the grounds of the resort !!! Staffers should encourage and enforce that smoking is done in the numerous smoking areas located around the resort and Not while in the pool or when enjoying the sunshine around the pool deck. Especially when your wife has asthmatic symptoms. Even though staff would work diligently to try and clean/sweep up after the smokers, cigarette butts just thrown on the ground throughout the resort and drink glasses full of butts along the edge of the pool are not making the vacation experience pleasant for anyone. Other than the smoking issue, the resort is amazing. We like the size and all of the resort offerings. Team Sun Club made all the difference to make our vacation experience a memorable one. Please know that it’s our intention to return to Sunscape Puerto Plata in the ne

Excellent resort- beautiful scenery and flowers. The staff at the Sunclub were excellent especially Julissa and Nichole. Elizabeth at the buffet great service and always knew what you needed. The Coco Cafe was great - the cappuccinos were fantastic. So sad that Sunscape is closing.

Awesome place and very friendly people. Spent a week and had so much fun. Special thanks to a super great guy, Juan Pablo Silverio who helped us feeling so welcomed and appreciated! Thank you