مستخدم نزيل
18 أبريل 2025
There is absolutely no sense of service at this hotel. Our room wasn’t even cleaned — we returned at 6 PM only to find it untouched. We had also informed the hotel in advance that our flight was at 3:40 PM, and that we needed to pick up a friend nearby on the way to the airport. They initially agreed with no issues.
However, when we went to the front desk at 1:30 PM to ask about our van, they told us we never booked it — despite the prior confirmation — and claimed it had already been reserved by someone else. After some back-and-forth, they said they could still take us to the airport, but then suddenly refused to pick up our friend, saying it was not possible.
This kind of disorganized, unprofessional service is unacceptable. I do not recommend staying at this hotel.
ترجمة