Princesa Garden Island Resort and Spa

We recently stayed at this resort hotel and overall had a pleasant experience. The staff were very friendly and accommodating, and the amenities—from the pool to the common areas—were impressive and well-maintained. However, we were quite disappointed to return to our room after housekeeping had been in, only to find the door left open. This raised serious concerns about security and left us feeling uneasy. Thankfully, nothing was missing, but it’s something management should seriously look into. Also, while the breakfast buffet was decent, the variety was limited. For a resort of this caliber, we expected more options to choose from. In summary, it’s a nice place with great staff and facilities, but there’s definitely room for improvement when it comes to security and food offerings.

環境：老牌酒店 適合溜娃 整體很休閑 但是沒有沙灘 有很多小童玩樂區域 小童泳池滑梯 挖沙池 含接送機服務 但需要自費哈~早餐中規中矩 房間內浴室排水特別特別慢 其他的還可以推薦入住吧 酒店離機場/鬧市有點遠 大約3公里~ 意大利餐廳的出品很一般 還有個日料餐廳 沒去打卡😅

I rarely leave reviews, but our stay at Princesa Island Resort and Spa in Puerto Princesa was so disappointing that I feel compelled to warn others. From the moment we arrived, it was clear that guest experience is not a priority. The front desk staff were rude, unhelpful, and made us feel like we were a bother rather than valued guests. We booked our room online and were not informed that there would be loud construction happening directly above the rooms starting at 8am. So much for sleeping in or enjoying a peaceful vacation. The beds were incredibly uncomfortable—hard as a rock—and the room itself was not clean. The curtain smelled strongly of mold and mildew, and the general cleanliness left a lot to be desired. The on-site restaurants were another disaster. Service was painfully slow, and it seemed like the staff didn’t care. After waiting over an hour for dinner one night, we gave up and left. We couldn’t help but feel like we were treated differently for not being Filipino, which was deeply upsetting. To make matters worse, the place was swarming with mosquitos, and the spa—which should’ve been relaxing—left me bruised. I asked for medium pressure during my massage and had to plead for them to go gentler, but was ignored. Overall, it was a truly horrible experience. I would never stay here again and strongly advise others to avoid this place. There are far better options in Puerto Princesa—this resort is a huge disappointment.