Hue Hotels and Resorts Puerto Princesa Managed by HII

Very pleasant stay, great buffet though we missed day 2 due to very early flight. However, we were allowed to take from the buffet a few minutes before it opened. We loved the outside access and the garden view from our room. The separate toilet, wash area and shower areas made for efficiency and saved time as we can use them simultaneously. Bed , pillows, were great! The front desk girl though, can smile more, and speak a bit louder. She forgot to return our IDs but those were sent to our rooms later. Wifi was excellent! Will definitely stay here again next time.

위치 좋고 직원들 친절합니다

모든게 깔끔하고 친절하고 위치도 좋고 다 좋았어요

We enjoyed a three-night stay, finding the location to be quite lovely. The hotel was beautiful, and its amazing location was convenient to a lively mall just a minute's walk away. our room was clean, the breakfast was delicious, and the service was excellent. We didn't expect it but also we enjoy breathtaking sunsets.

飯店地理位置佳，旁邊就有商場可以購物及採買生活用品。 附近的餐廳也好吃。 頂樓的泳池很漂亮但是玻璃太髒，建議清洗玻璃。 服務人員態度非常專業，提升旅遊品質。

Nag-book ako ng 2 rooms for an overnight stay sa Hue Hotel at may kasama akong 2 kids. Pagdating namin sa hotel, sinabihan kami na wala palang available na room—kahit na na-debit na ang bayad sa account ko. Ang mismong hotel ang nagsabi na may kasalanan ang reservation department nila na based sa Manila. Grabe ang hassle at disappointment—lalo na dahil may kasama kaming bata. Walang maayos na alternative, at wala kaming nagawa kundi umalis that day nang walang matutuluyan. Bilang “compensation,” in-offer lang nila na pwede kami mag-stay kinabukasan at binigyan lang kami ng 2 plates of fruits. Honestly, sobrang hindi justified yun sa abala, stress, at gastos na naidulot ng pagkukulang nila. Wala ring ibang offer or sincere apology. At ang pinakamasakit, yung supervisor—walang sense kausap, parang walang alam, walang initiative, at hindi talaga marunong mag-handle ng guest concerns. Sobrang hassle sa amin lalo na may kasamang bata. I hope Hue Hotel seriously improves their reservation coordination and customer service, kasi ganitong klaseng experience, hindi dapat pinagdadaanan ng kahit sinong guest.