Apartamentos Altair

We had 2 rooms as we have 2 teenage children. My room had a toilet which never worked, even though we reported it 3 times in less than a week and the maintenance guy was unable to fix it. Luckily, we were able to use the toilet in my wife’s room, although this was a real pain. The shower in each room was uncontrollable, with it running scalding hot one moment, then freezing cold the next. Having stayed at the Cala D’or last year, we decided that we had made a mistake this year, as neither the room nor room service were anywhere near as good. The room wasn’t cleaned every day and the towels were smaller and fresh ones were way less frequent than those at the Cala D’Or. Also, the beds were like concrete, resulting in a week with almost no sleep and aches all over. I would urge people to stick to the Cala D’Or, but we won’t be going back again after this year’s experience.

Amazing hotel clean and fresh only thing is dosent have A/C they need to hurry up and get it as we go there every year also savi is the best guy ever he is like family to us 💙. Also jose the entertainer what a guy he deserves a medal for the hard work also

Apartments great value for price we paid. Start wasn't great arrived late at night and Cala D'or lift not working.  If we had known we would have left our cases at the bottom whilst checking in.  We could them have gone into Altair using the Altair gate.  Would have saved us so much struggle with suitcases even though still have steps to navigate in Altair. Key card for Altair gate stops working after 7pm but if you press 'R' (reception) someone usually buzzes you in.  Or to get out there is another exit you can use just round the corner. No idea why they feel they need to stop key card working after 7pm. We also couldn't see room number.. next day realised this is on the floor not on the wall.  There is a light next to doorbell but in the dark we couldn't see which was which and didn't want to disturb anyone in middle of night. Could do with lights in hallway that come on as you walk past. We would stay here again but only in front block (floors 1 to 3) or Floor 6. The way it has been built floors 4 and 5 in rear block look out onto roof of the front block. Hotel kindly moved us (they didn't have to) after 3 days. Our 2nd room felt so much nicer and more modern. You cannot request which floor when you book or pay extra to choose so we have changed next stay to Cala Nova which we prefer. Work on the steps looked almost complete when we left, would have been better had they worked on one lot at a time but all 3 closed at same time. Would have been great if they replaced the steps with travelators like they have in Alicante.

Apartment was well equipped and modern. Always had hot water. A window in the bathroom allowed ventilation. Kitchenette great for making our own meals and drinks. Balcony and views to die for, including wall mounted drying rack and table. TV has some English channels The hotel is located on the hillside, and a taxi or many stairs get you to the main part of the resort and back Only slight thing was the noise from the shopping centre late at night, we found it went on until 2am. The glass the hotel uses for the patio doors is extremely sound insulated, but you can still hear the noise All the staff here were lovely and so accommodating

Beautiful apartments, cleaners came every day, the pools weree nice, plenty of sun loungers, they are locked until 9am but no sun bed wars, plenty to go around. The staff were lovely, food was delicious and so were the cocktails. You can hear slight music from the commercial center but it didn't disturb my sleep, in fact I probably slept the best i have ever slept in the apartment, the beds were so comfy. I will definitely be returning to this hotel if i visit Puerto Rico again.

Cannot fault these apartments! Well maintained and absolutely spotless. Night staff were cleaning the pool area not an inch missed. Only downside no air con , the weather was unusually hot for November. Definitely would come back , thanks for a fantastic stay .