Vista Corona Luxury Condominiums

My party was victim to Bertha (the owner/manager) and a common scam. We booked a specific unit on the pool deck through one of Bertha's "rental agents". Upon arrival, we were placed in a lower level unit with no exterior windows. Bertha had some crazy story about her rental agent not giving her enough money to put is in the better unit for which we contracted. Of course, we were never notified of this. And the rental agent is nowhere to be found. When we insisted on the unit for which we contracted, Bertha became belligerent and explained how she didn't care and we were in Mexico and we could take it or leave it. She should not be in the hospitality business. Additionally, we did not have hot water 90% of the time in our unit. We notified staff two times, but it didn't get any better. I got the feeling that it was done out of retaliation for daring to argue and confront her. Additionally, we met another guest who left the property early because of Bertha's dishonesty and shady business practices. STAY AWAY.

If you want to be treated like you’re worth nothing, book it. Otherwise, STAY AWAY! The internet is absolutely terrible. 4-8MBPS at most. Had to get 2 different modems to try fixing this. Moved to another building and same issue if not worse. After the 2 nights I had stayed, I asked for another place to stay until 3/23. I was offered a condo off of Airbnb. Omar showed me the place and I accepted. The day I moved into it, his boss (building owner, Bertha) showed up. I had asked to only pay 1 nights so I could check the internet issue and decide if I wanted to stay. His boss and Omar said they could not do that. They forced me to pay at least 2 nights. Omar took me to the apt and I did the speed test. It was pretty bad. I paid for the 2 nights and said I would actually pay until 3/28. On the day I was supposed to pay, I was delayed by a few minutes. Omar came to the room, very aggressive. He first asked me to vacate. Then he knocked on the door, treated me bad. I have uploaded in this link (shorturl.at/qOT49) the screenshots of the conversation where your co-host, Omar, gave me authorization to be in the place until the other condo was available. Before leaving Vista Corona, I saw him outside. I told him I was headed to pick up my Driver's License and I knew for a fact I would be taking long. In fact, Omar did this because of the internet issue and to allow me to wait for Condo Bambu to become available. I stayed in your other property until 3/23/23 -- had I left the place trashed, I think you could have informed me, but that was not the case. Also, in the mentioned link you and any future host can find the supporting documentation regarding the incident, the receipt for the stay that was paid off of Airbnb, the moment when your co-host approached me aggressively, my communication exchange with him, etc. I never stayed for free, I followed the direction given by your co-host. I did not stay in the apt, ignoring the rules. I think you should task your staff to do their part... to this moment, nobody from your place asked for my ID. I walked in, no one knew we were coming, they walked me to the apt and no one even asked who we were. All those elements talk about an operation that needs a lot of help. I work with clients and I believe, customer service is an art - you have to have passion for service. No matter what, the customer-centric culture will ALWAYS put the customer in the center of it all. I am sincerely thankful for the accommodation, I am not trying to diminish the good things at your place, but my experience was beyond unpleasant. I wish other people can take time to review the facts and make their personal decision. I will take my learning from this and nurture the good moments. If I offended you, please accept my most sincere apology. I wish you and your business the best of luck.