مستخدم نزيل
4 مايو 2025
Our experience was horrible. Our first room hasn't hot water, they said that was because had a lot of people taking a bath at the same time. We had one cold bath with 8°C, and, 2 hours after, still not heating, so they changed the room. The next day we realize that my girlfriend pants stayed in the previous room, and asked in the front desk to search. First, they said that doesn't found, after said that the person responsible wasn't there, and until the check out (3 days after) they didn't have an answer. Finally, the day that we went to Santiago, they said that found the pants, but we had to come back to get. It's absurd, they don't want to send the pants by mail, after we tried 3 days to recover it. It was a horrible experience of treatment, only the cleaning ladies and the breakfast people was nice to us.
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