Ocean El Faro Resort - All Inclusive

This hotel have terrible employees especially supervisor not even friendly very rude disrespectful we had problems with our reservation because for somehow the third party did not inform the hotel that we had 2 kids so the supervisor of the hotel that night called Carlos refused to let us check in if we do not pay them kids as adults as it was as triple price that we paid so we had to go checked in to another hotel for them to find out with their reservation teams due to the fact that we came late so the next day this same supervisor and other staff did not even apologise and talk to us as we are nobody so disappointed and disrespectful not even try to give us discount or accommodate us Very very bad place even though the decor as stunning Food was not good as had an allergic reaction after eating something which I never ever had allergies in my life

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.