Dreams Flora Resort & Spa

Really bad experience. This was not the standard of Dreams resorts. Our complaint with them is ongoing. I would book elsewhere!

Todo excellente

Muy bien trato de todo el personal! Ambiente familiar y muy sano

Venho, por meio desta, expressar minha insatisfação com a experiência recente que tive em minha estadia nesse hotel, que infelizmente ficou bastante aquém do esperado. Logo na chegada, um pouco antes das 14h, enfrentei um problema inaceitável com o serviço de recepção e bagagem. Minhas malas demoraram até o final do dia para serem levadas ao quarto, e uma delas chegou a ser dada como perdida por várias horas, o que me causou enorme estresse. Esse contratempo comprometeu completamente meu primeiro dia de estadia, pois não consegui sequer me alimentar adequadamente ou aproveitar a praia, como planejava. Durante toda a hospedagem, também enfrentei dificuldades com a limpeza do quarto. O serviço só era feito se solicitado, e mesmo assim, de forma extremamente superficial. Em mais de uma ocasião, precisei pedir repetidamente — no primeiro, segundo e terceiro dias — para que o quarto fosse arrumado, e mesmo após as solicitações, muitas vezes o serviço não era concluído de forma satisfatória. O ponto positivo a ser destacado foi o atendimento do Sr. Marcelo, funcionário responsável por dar o suporte a minha estadia. Ele foi sempre muito educado, solícito e fez o possível para minimizar os transtornos. A atuação dele foi, sem dúvida, um diferencial positivo diante de tantos problemas.

The hotel and facilities are excellent ! The food good considering that the hotel is all inclusive. But the service …. Terrible . They were trying to always find ways to get money out off you . My husband got food poisoning by the hotel , and they tried to charge 290$ for the doctor just to examine him . How comes a whole resort don’t have a doctor without a charge or a reasonable charge . I am sure that outside the hotel a doctors visit it’s not more than 20$ . Besides that they sold us a package of the preferred club . Which based on them is an exclusive experience with a personal assistant, a restaurant a pool and a side of the beach only accessible by preferred members . Little to say that no one was checking where we went and everyone had access to everything the same ( doesn’t matter is you payed the preferred price as we did ) and the personal assistant was nowhere to be found or offered any assistance worth of paying . Last two days of our stay he informed us that he has a family emergency and someone else will be taking over us . Surprise surprise no one came or informed us what happened with our new personal assistant. We get a message last minute by a guy who I guess was our assistant asking what time we will b leaving and checking out. That have been said I think you can find a much better hotel with a better price and better value for money !

This was our second time staying at Dreams Flora, and we came back because we loved it so much the first time. I would definitely consider returning again in the future. I really appreciate that the resort is on the smaller side—it’s very clean, the food is great, the landscaping is beautiful, and the staff is absolutely amazing. We had a wonderful stay overall. The only downside was our experience with room service. The app wouldn’t let us place an order, and when we called the front desk, we were transferred to the room service line, but no one picked up. Additionally, the air conditioning in our room stopped working properly on our last night, which made it a bit uncomfortable to sleep. Since it was so late and our departure was the next morning, we didn’t report it. It seemed like there might have been a broader A/C issue, as the air conditioning at the disco wasn’t working either when we visited—it was extremely hot. Fortunately, several of us mentioned it to security, and they had it resolved quickly. When booking with ******* keep in mind you do get Preferred access. We didn’t get it until we asked about it.