St Raphael Resort

Service absolutely perfect. Staff are wonderful. Friendly and helpful. Dealing with any issues efficiently.

During check out, they automatically add on 1 euro to stay, some charity program they claimed that will help poor starving kids. Is not about the $, but I hate it when people feel entitled that we should we donating this $ with the hotel taking all the credits. Is not a big amount as our normal restaurants meals in Cyprus, we typically tip 5-10 euros. But the fact that they add this amount into your bill before u agreeing to it, pissed me off Bad service, lousy quality and service attitude for a 5 star hotel Should have just top up 100-150usd to stay in four seasons Hotel Reception attitude is the worst! I

This is a 5 star hotel but I would rate as 4 the room was quite decent but felt a little dated although it states recently refurbished! The air con on the room was rubbish it took a week to get it down to 20 degrees. The mini bar consisted of a can of coke and seven up and 2 bottles of water and 2 cartons of orange juice, this was replaced every day for the first week then they did not bother aging unless you asked! First impressions in the lobby looks great, the first week was busy but the staff seemed to cope well and were friendly, the annoying part is of course the sun-beds even though their own rules say no reserving and no floats they don’t enforce it so unless you get in early you have no chance, Very frustrating especially when you see people pop off to the beach for a couple of hours then come back to the same sun-bed, please just enforce your own rules, the second week was quiet, as the family’s with kids were gone but it then felt like the staff could not be bothered, if you sat and waited for a drink 10/15 minutes a waiter would take your order then almost half an hour later bring your drinks, if you went to the bar they would just say take a seat a waiter will come to you. The vegan options were only until 3 at seashells why! They don’t have any fans outside if you sit outside in the captains bar or anything to combat the mosquitoes a few repellent candles would help! The entertainment was mainly Lounge singers so a little boring, they did have. Magic show which the kids loved and a fantastic fire show and Cypriot dancing if which was repeated each week, as this in all inclusive they could help with the waiters confirming if you order something that is not inclusive, it’s a little remote so you need to hire a car if you want to see the island and they could do with an adults only pool.