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Service absolutely perfect. Staff are wonderful. Friendly and helpful. Dealing with any issues efficiently.

We usually go there in winter. Since the first visit in this hotel, roughly 15 years ago, it's not much changed. Even familiar faces of waiters or servants can still be found, and there is something personal and special about it. When you don't want new discoveries or surprises, but want to relax in a good old place according to your own program.

During check out, they automatically add on 1 euro to stay, some charity program they claimed that will help poor starving kids. Is not about the $, but I hate it when people feel entitled that we should we donating this $ with the hotel taking all the credits. Is not a big amount as our normal restaurants meals in Cyprus, we typically tip 5-10 euros. But the fact that they add this amount into your bill before u agreeing to it, pissed me off Bad service, lousy quality and service attitude for a 5 star hotel Should have just top up 100-150usd to stay in four seasons Hotel Reception attitude is the worst! I

Good hotel with good location. Recommend this hotel, likes the service, breakfast and territory. But to travel around you need a car

We stayed for 8 nights at the St Raphael Resort on the all-inclusive basis. The hotel provided free airport transfers, which included a car seat for our 20 month old toddler. Hotel: The hotel is in a beautiful setting right on the beach front, with lovely quiet gardens where our toddler could nap. Captain’s bar has a lovely terrace where you can watch the sunset. Octogon Restaurant also has a beautiful terrace over-looking the pool area. Room: We had a double sea view room which was fine but probably in need of refurbishment. The hotel provided a cot, which was a proper wooden cot rather than the travel cots you get in most hotels. When we first arrived our air-con wasn’t working so we reported it to reception who fixed it straight away. They provided water in our rooms every day, and we had a mini bar which included soft drinks. Service: Overall the service was great, special shout-out to Jacqueline at Splash who gave us lots of attention and Sadam the waiter who was always very friendly and smiley. Our son fell off the slide near Seashells Restaurant one day and the staff were there instantly to help, they were very concerned and took us to reception where they put a plaster on him – they even checked up the next day that he was okay. Facilities: The only negative for us about this hotel was that the pools were freezing cold (even the baby pool was freezing). They do have an indoor heated pool but we really wanted to enjoy the warm weather outside. I think at least the baby pool should be heated out of season. The Kids Club was great, our toddler loved it and the staff there do a sterling job. Entertainment: We watched the fire entertainers and Cypriot dancing which were both great. We didn’t make it to the kids disco as we felt it was an awkward time at 8pm as we were usually eating our dinner then. All-inclusive: Overall the food and alcohol was good. I liked that they did breakfast and dinner at different restaurants, and they also did a different theme each night at dinner so it doesn’t get too samey. It took us a few days to work out what was included in the all-inclusive (the food at Captains bar and Golden Monkey wasn’t included, but the food at Seashells and Splash were but only at certain times). Breakfast had a large variety and was plentiful, you could also order Omelettes but they took a while so we would order them as soon as we arrived. We dined at Alkati and Dolce Vita - make sure you go hungry as there is a lot of food! Both were in beautiful outdoor settings. We also dined at Golden Monkey which was amazing food (they gave us a voucher for 15euros off the bill).

Lovely hotel, with particularly good vegan food. I'm not a vegan, in fact I usually do carnivore/ keto, bit their food was particularly good. The Thai and the Beach Vegan was excellent. Rooms super comfy, staff were lovely. Service could be a little slow at times but that was the only fault I could find with the place. Would definitely go again.