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This was our first stay at Parrotel Lagoon Resort and will not be or last. We have had a great holiday. There is something for all ages. We are a family of 5 with 3 children aged 3, 10 & 13 all of us have had a great time. The pools are amazing and our life guard Fahd has really looked after us during our stay. I would highly recommend this hotel for anyone looking to visit Sharm El Sheikh. The entertainment team were great and really made a good effort to keep everyone busy. Bar man Ali, from the pool bar was amazing! Ahmed from entertainment team was great

We arrived in the 19th June just before midnight, for a 12 night vacation. First impressions were quite good. Reception staff were very friendly and we managed to get a drink from the bar manager. We were shown To our room, it was big but very unclean and very dated with stained furniture. Next morning we asked to be moved to which we were shown a much better room, it was at least clean but still very dated. The main lagoon restaurant can only be described as a ZOO, everyone acting like animals who had never seen food before, it was awful. We later found out that British guests can use the Basilica Restaurant next door which was at least more civilized. The food itself wasn't good, it was hot and was the same everyday. We did complain and met the hotel manager MOHAMED, I can only describe this man as brilliant he listened, he acted, he offered us solutions and made things 100% better. The pool area isn't the best also, a lot of broken and dirty sunbeds. However the staff work really hard and do there best with the tools they have. I must give a big shout out to Acmed from the pool bar, he is amazing and works so so hard. The bar manager was also amazing and very attentive. The animation team are friendly enough. Doing the same everyday at the same time. However we did find that animation Mohamed (Nakita) came across argumentative and aggressive at times. So in conclusion the hotel is ok, it is definitely NOT a 5 star hotel or location. Thanks again to the hotel manager MOHAMED for making our holiday more bearable.

We stayed at Parrotel Lagoon Resort from 18 June to 2 July 2025 and had a truly enjoyable holiday. The hotel is very large, beautifully laid out, and well-suited for families, couples, and groups alike. There are several pools to choose from and a fantastic aqua park with something for every age – a wave pool, a wide variety of slides, and thankfully, relatively short queues. The pool bar offers snacks and soft drinks (no alcohol here), and it’s just a 3 min walk or buggy ride from the main pool area. The beach is about 6 minutes away by the hotel shuttle, which runs every hour. The beach has great reefs for snorkelling. There is a beach bar offering both alcoholic and soft drinks, along with snacks like chips and fresh fruit. We also appreciated the towel stations at every pool and the beach – very convenient. Our room (6408) was spacious, with a large balcony overlooking the main pool. Plenty of furniture, a well-functioning air conditioning unit, and a TV that worked without issue. The bathroom was also large, with a bath and separate shower, although it did look quite tired and would benefit from renovation. Shower gel, shampoo and conditioner were provided. Cleaning was done daily, though not always thoroughly – on a few occasions, the bathroom was untouched, or there weren’t enough towels or toilet rolls. One of the best decisions we made was attending the welcome meeting with our tour guide. There we learned about the additional services offered for British guests – including access to the Executive Lounge, which has a separate check-in area and its own restaurant, Basilico. This restaurant is a real highlight – peaceful atmosphere, food and drinks served to your table, and excellent service. A special thanks to Ahmed in Basilico, who was consistently kind, attentive, and helpful. He remembered our preferences and made us feel very welcome every day. The Food and Beverage Manager was also present daily, personally checking that guests were satisfied – which we really appreciated. The food overall was good, with plenty of options: tasty soups, roast chicken, beef stews, fish dishes, pasta cooked to order, salads, vegetables, rice, and potatoes. There is also a selection of burgers, chips, and nuggets. We found the food tasty, though it can feel repetitive after a week or so. There were grill stations during dinner time outside but the queue was too long to try it. Desserts and fruit were also in good supply, and the coffee from the machine was surprisingly good. Just a small plea – please discourage wet swimwear in the restaurant. It’s hard to enjoy your lunch when someone’s wet bum just soaked your chair. Staff try their best to manage it, but some guests think it's fashion. Evening entertainment was mixed. The belly dancing and fire show were the highlights, while other evenings were led by the animation team with more basic activities. The stage area is too small and there aren’t many seats, so we often opted for the piano bar in

Отель понравился, отдых был комфортным, аниматоры классные, особенно Айсулу была очень веселая и помогала во всем, обслуживание хорошее, расположение отеля удобное, море рядом и всё очень чисто, в целом рекомендую этот отель!

Good hotel, big pool, friendly staff . Life guard man is great and staff very friendly great location. Entertainment is good too! Lots of stuff going on everyday! Bring your own alcohol from airport as the alcohol and food is great