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Good but need improvement in some points

We stayed at Parrotel Beach Resort in August 2025 with our family (my wife, our 9-year-old son, and 6-year-old daughter), and it was an amazing experience from the very start. Special thanks to manager Mohamed Hamid, who kindly accommodated us ahead of check-in in a more spacious room with a sea view and separate beds for the kids — such a thoughtful gesture that set the tone for a perfect vacation! The staff everywhere was kind and caring — from the restaurant team to the animation crew and the lifeguards. Food was always fresh, delicious, and plentiful. The pools are large, warm, and safe, with lifeguards always on duty — a big plus for families with children. As for the sea, the shore is coral, so it’s not really suitable for casual swimming with small kids. But snorkeling from the pier is just breathtaking — the underwater world is incredible, with so many colorful fish to see. Even our 6-year-old daughter enjoyed it! We truly recommend Parrotel Beach Resort for a family holiday and once again thank Mohamed Hamid for his warm hospitality!

Best customer service ever! I’ll start with a few negatives, but please read on because this ended up being the best holiday we’ve ever had. We had some problems at the beginning – our room door kept locking us out, and even after the handle was replaced, we were told to give the bottom of the lock a thump to get in (and surprisingly, it worked!). The safe also gave us trouble until it was replaced, and even then, there were more issues. For the first three days, the showers were cold, and the view from our room was disappointing – just overgrown grass and weeds, so we never really sat outside. We also weren’t too impressed with the two à la carte restaurants. The “beef fillet” turned out to be more like a thin braising steak – I even promised the manager, Said Khairy, that I’d take him out for a proper steak dinner next time we visit. Lastly, the main bar in the evenings was a bit too bright and lacked any real atmosphere. Now the positives – and this is why we will definitely return. Every single problem was dealt with by the most incredible customer service team, usually within five minutes or less. They were genuinely the best hotel staff we’ve ever experienced. The hotel grounds are immaculate – absolutely beautiful, with a fantastic pool and easy access to the beach. The whole place is so picturesque, probably the nicest-looking hotel we’ve stayed in. Food can be a bit hit and miss, but there’s always something good to eat. The king prawns on Fridays were the best I’ve ever tasted, the soups were always delicious, and there was a great selection of salads, fruit, and cakes. Special thanks to the wonderful staff: Mohammed Kamel (restaurant manager) and Said Khairy (drinks and beverage manager) went out of their way to make sure we were happy – we genuinely feel like we made friends with them, they were amazing!! Svetlana, who made sure any issues were sorted straight away, such a lovely lady, Mohammed (our cleaner in room 1108), Raef and Ahmed who adored my wife, and so many amazing bartenders. Ahmed, the pool supervisor always made sure we were happy and the pool was immaculate. Mohammed Abdo, manager of the Butterfly Spa, who arranged four fantastic massages for my wife with masseuse Nada, plus an unforgettable neck treatment for me lol. Not forgetting Moody and the entertainment team, Moody next time I'll let you have my music catalogue not just my wedding mix! The level of service and warmth from everyone was beyond anything we’ve experienced before – we honestly cannot thank them enough they made our holiday. Because of them, we’ll be contacting the hotel directly to book our next holiday. The location is also great – only about 15 minutes from the airport and Soho Square, with plenty of restaurants nearby. And Sharm itself is such an amazing place to visit. We still have so many places to see. We also made some fantastic new friends during our stay, which made the trip even more special. Despite the few issues, this was