Cyril Suen
June 1, 2025
1. Hygiene: There is a musty smell when you open the door. The toilet floor drain and shower room have a serious odor.
2. Hardware: The house marked on Ctrip is 2018, the bedside spotlight is broken, and the reading light is broken. This does not affect the check-in, but there is no handle inside the toilet door and the bathroom door. If a short girl goes in alone, she may not be able to get out. A tall girl can reach out and forcefully pull it open from the upper edge of the door.
3. None of the above is a problem. I just want a quiet environment and a clean bed so that I can sleep. But it was almost 1 a.m. and the KTV opposite this hotel was singing loudly. The sheets were damp, and the one taken out of the washing machine was damp.
Based on the above point 3, I called the front desk at more than 12:40. Informed: 1. It was too noisy outside. It was too late. Can it be stopped? The front desk clearly said that he didn't know. 2. The sheets were damp and I couldn't sleep. Can it be solved? The front desk asked me: How to solve it? There is no one at night, only security. I asked to change the room and bed sheet, and the security guard gave me a bed sheet and said: The room cannot be changed, so use the bed sheet as a cushion to sleep.
After leaving the hotel, I contacted Ctrip customer service and stated my request: Because the above problems have not been solved, but I did stay in the hotel so late, I need to refund half of the fee. After 6 rounds of communication, the hotel did not refund, and Ctrip made up for it. So far, the hotel management has not shown up.
Thanks to Ctrip again, but I will continue to complain to 12315 about the hotel problem
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