Crystal Beach Resort Belle Mare, a member of Radisson Individuals

Es war sehr schön da.

Positives: - Most of the staff are friendly and communicate professionally. Generally the level of service is good, for example, many bar staff offer to bring drinks to the table rather than waiting at the bar, which is a nice gesture. - The rooms are very good for this price level. Remember, this is on the value end of hotels in Mauritius and therefore you cannot expect 5 star luxury. What you can expect are very spacious rooms, a minibar topped up everyday and generally nice furnishings, if a little tired. - The hotel is directly on the beach. My family was lucky enough to be allocated a room right on the beach which was much appreciated. It was fantasitc being able to go straight from the room to access the pool, beach and water sports activities. - The included faciltities are fantastic. Included in the price: watersports, waterpark, gym access and much more! Negatives: - The food is very bad in general. Yes, there were occasions where we enjoyed particular aspects of our meal. For example, the French night had fresh streak which was very nice and the potato foods such as sauteed potatoes and fries were very good. However, most of the food was very cold and of a very poor quality. This is a major negative for the hotel and they must improve this if they want to be classed as a 4 star hotel. The food here was reminiscent of a 2 star :( - The drinks are very bad, too! The alcohol quality is very low. They literally refill the bar bottles with cheap plastic 5 litre containers, it is the worst of the worst alcohol. Imagine drinking petrol, that's what it was like! My advice: Stick to the beers! - The entertainment was almost only in French. I don't understand why? A lot of your clients do not speak French and therefore why would you not have a few nights of the week in English? My understanding is that Mauritius is a trilingual country and surley this should be reflected within the hotel. Overall: - I do reccomend this hotel at the low price point at which my family paid. Do not pay too much, as you may be dissapointed.

We stayed for only a night - we arrived at the standard check-in time - we got our room with our requested baby cot and close to the main area (restaurants and pool). Our Premium room with garden view was quite a spacious one, cosy and quiet even though it was close to the pool and the playground. Room amenities were adequate and the reception was just a call away. We ordered room service around 11pm and in less than 20 minutes we received our order. Quite rare ! We found the hotel staff helpful enough. On the day of our departure, our requested late check-out was granted till 1PM as we had our 3- months infant with us - made it a little more convenient. Professional, yet courteous staff we would love to mention their names: Front Office ILLOU, SAM, VISHNESH Bar Both the NILESH Housekeeping NISHAL My apologies if the names are not correctly spelled. We wouldn't mind staying there again and recommending to our friends and family. Lastly, we would love to see improvements in terms of service and hotel amenities.