DoubleTree by Hilton Quebec Resort

Staffs are very friendly. Great location. Spacious room and comfortable beds. Good value for money!

Booked this hotel for our vacation in Quebec City. The hotel is in the north with convenient access to vist Quebec old city. The room is quiet, spacious and clean. The hotel staff were very polite and welcoming, and free chocolate cookies were offered when we checked in. Good hotel with wondeful services, we will definitely stay there again when we visit Quebec city in the future.

I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint. I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.

房間設施完善，酒店環境挺好的，前台服務人員比較熱情，下次還會選擇入住

這是第一站，辦理入住的時候會送一份餅乾🍪，孩子很喜歡，也很熱情，很不錯的一次入住，酒店的環境也很不錯。

第二次入住了，spa挺好