مراجعاتمركيور كوينز تاون ريزورت

رد من مكان الإقامة: Dear valued guest,Thank you for your lovely review!We're delighted that you enjoyed your stay your stay with us! We particularly appreciate your comments regarding our staff, location and of course, the amazing views we offer from the hotel!We look forward to welcoming you back to the Mercure, Queenstown in the future!Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Hello Rachel,Thank you for your kind review. We're delighted to hear that you enjoyed your stay and were able to enjoy an upgrade during your visit. Queenstown's lake views are certainly something special, and we're pleased they helped make your experience even more memorable.We appreciate your feedback and look forward to welcoming you back again in the future.Kind Regards,Eva ScottAssistant/Duty ManagerThe Mercure Queenstown Resort

رد من مكان الإقامة: Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the breakfast.We understand our location may not suit all travellers, however many guests appreciate the peaceful setting away from the busy town centre. Regarding the lift, please be assured it is regularly maintained and inspected to ensure it operates safely and reliably.Thank you for sharing your comments, and we hope to welcome you again in the future.Kind regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review and for choosing to stay with us.We are delighted to hear that you enjoyed the outstanding views, spacious room, and our sauna facilities. It's also great to know that you found value in our buffet offering and felt it provided a worthwhile dining experience.We truly appreciate your positive feedback and look forward to welcoming you back to Mercure Queenstown Resort on your next visit to Queenstown.Kind regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear Mareebee,Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay with us and appreciated the clean rooms, convenient location, and our friendly team. It’s great to know the amenities helped make your visit comfortable and relaxing.We truly appreciate your recommendation and look forward to welcoming you back to Mercure Queenstown Resort again soon.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear valued guest,Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations, particularly regarding the room maintenance, soundproofing, heating, and bathroom experience. Your comments about the leaking shower, limited amenities, and parking charges are appreciated and will be shared with our management and maintenance teams for review.We’re pleased to hear that you found the breakfast acceptable, though we understand this did not outweigh the frustrations you experienced overall. Guest comfort is very important to us, and we regret that we fell short during your visit.Thank you again for your honest feedback, as it helps us identify areas where we need to improve.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsGurjant SinghAssistant Manager

رد من مكان الإقامة: Kia Ora valued guest,Thank you for your review! We're delighted to hear you enjoyed your Lakeview Room and the beautiful views. It's also great to know you found our location convenient, with an easy 10-minute walk to the town centre and close access to the Skyline Gondola. We appreciate your feedback and hope to welcome you back to Queenstown again soon!Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear valued guest,Thank you for your kind words about your stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed the serene environment and the stunning views of the Remarkables. We look forward to welcoming you back in the future.Best regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort

رد من مكان الإقامة: Dear Cindy,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you and your family enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort

رد من مكان الإقامة: Dear valued guest,Thank you so much for sharing your experience with us!We’re delighted to hear that you had a very nice stay and that our team’s service made a positive impression. It’s wonderful to know you enjoyed the complimentary upgrade — we’re glad we could add a little extra touch to your visit.We also truly appreciate your feedback regarding overnight parking. We understand that parking charges can come as an unexpected surprise, and we’re sorry for any disappointment this may have caused. Your comments are valuable and help us improve how we communicate our parking policies more clearly to future guests.We hope to have the pleasure of welcoming you back again soon for another memorable stay!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort