هوليداي إن إكسبرس آند سويتس كوينستو با بي آيتش جي

Hoel staffs were great! Just the hotel location at uphill, you need climb when you back to hotel

nice and clean hotel with free breakfast... easy to check out too...

We had an absolutely terrible experience at this hotel. The receptionist's attitude during check-out was unacceptable. When we requested to store our luggage after checking out, she simply handed us a tag without showing us where the storage room was. Other staff members had to assist us. She also gave me the receipt for the NZD100 deposit but failed to inform me that they charged the room to the same credit card, leading to a duplicate charge. I later found out on my credit card statement and sent multiple emails requesting a refund but received no response. Eventually, I reached out to trip.com, and their staff apologized and processed the refund. Holiday Inn NEVER replied to any of my emails, which was incredibly disappointing. I have never experienced such appalling customer service especially when dealing with duplicating charges which really should be dealt with seriously.