مراجعاتCopthorne Hotel And Resort Queenstown Lakefront

總的來説還是不錯的，前台服務很到位，講解的也非常到位，有兩位華人工作人員，都非常好；由於酒店大，也有大批旅行團，在早餐安排上還需要改進，不要讓客户到了很久還安排不了座位（第一天就碰到這樣情況，裏面桌上有號碼的餐桌都空着，起先不讓座坐，後來覺得太久沒有安排也有點不好意思，就安排我坐了，直到我吃完，哪裡座位也是空着的），這一點很不理解餐廳的做法

比較老的酒店。位置不錯，推薦湖景房。但是住了三天沒有服務員來換浴巾。

環境優美，房間乾淨

皇后鎮酒店都很貴，這家酒店性價比很高，設施齊全，位置也方便，走5分鐘也能到市中心了。前台小哥熱情。

整體很不錯

湖景非常漂亮遠超預期，鎮中心步行十分鐘可達附近也有公交站，位置很安靜，設施略有點年頭但總體是性價比很高的選擇

The lake view is stunning right through my room window, very impressive. The beds are comfortable and the room’s spacious. The front desk staff is very friendly and helpful, above and beyond my expectations.  The location is perfect, only a walking distance to the town centre but away from the crowds.  The bathroom is however out of dated with quite old toilet, sink and bathtub, not on par with a 4-star hotel. The price is very reasonable. I would recommend this hotel for its overall quality.

Excellent location with friendly staff

位置很好，走到小鎮中心差不多十分鐘

People need to be aware of how bad my 3 night stay at Copthorne lakefront was. It was truly the worst hotel I’ve ever stayed at -just awful. Novotel was a million times better in everyway! Book Novotel not Copthorne!! 1. Arrived at Copthorne to a very dates old hotel. Check in took for ever and I was treated terribly. The lady at front counter kept saying my card was declined??? (for the $50 deposit hold for the room). I had to wait a very long time for the manager. A large tour bus arrived and they had to check them all in and I was told to take a seat. I had been travelling for two days from Europe so was really really exhausted. I showed reception my account details and clearly money was in the account and explained it was their machine that wasn’t working but my card. They made it seem like it was my fault my card wasn’t working. I asked to pay another way and was told she needed to speak to her manager. Finally it went through after about 29 attempts. My card worked - I wasn’t the issue it was their machine. 2. Secondly the hotel is very old and dated. It’s actually disgusting. The hallways all need a really good vacum. It’s gross how dirty it was. I went to check out the private spa area and big hair balls were on the ground. Yuck. 3. When I finally got to my room there was long black hairs on my bed and bathroom. I thought the room was so unclean. For what I paid nearly $400 a night it was so so over priced. Even for Queenstown. 4. I rung up reception and asked for a couple of extra complimentary coffee sachets and the reception guy didn’t understand English at all. I had to ask to be transferred to someone that spoke English. When ordering towels or coffee they would give me 1 or 2. And quite grumpy on arrival like I was being annoying. 5. My main reason for this review is the boiling hot water safety hazard. My shower kept going boiling hot. Like extremely hot!!! Without notice. I burnt my back the first day. I rung and told them and they said I had to kept the water running on cold longer? They said it was because the hotel was very empty and I needed to run the water? I asked to change rooms even though my room had a beautiful view and I’d paid for lakefront. They said there was no point as if my room had this issue the whole building would? The manager said it was just because the hotel wasn’t busy and to just leave the water running longer? (At this point the hotel was extremely full of tourists). So the option was to have a cold/luke warm shower or risk it turning boiling hot if kept on warm. If you have a child I strongly don’t recommend this hotel due to the old water system. It’s actually so so dangerous. The issue continued the whole stay. On the second day I burnt my face really really bad. I finally got the courage to ask if I can please change rooms and I was told there are no rooms available except basic ones and if I can just wait for the maintenance crew to check it out. I wasnt having another cold shower and said I’d just move. The new room was an awful dark double room. No view and looked out to other hotel rooms. I was given a free breakfast ($30) and two drink vouchers. I was made to feel like I was lying and being a real pain to ask to move. The manager said he thought it was strange only my room had the issue as they all had the same water supply?? I think he thought I was making it up. As if I’d want to change rooms and back up all my stuff after travelling for days?? The new room was awful and miles away from anything. It was clearly dirty too. I couldn’t wait to leave and check out. Awful experience and completely waste of money. 6. No air con in the rooms- so get very hot. Especially at night the room was so stuffy. 7. Bad hotel layout. You can get lost so easily. Side note - Novotel Queenstown is amazing. It is a million times better than Copthorne. Modern, clean, friendly/generous staff. All speak English.

乾淨衞生很好

地理位置很好，離皇后鎮中心步行幾分鐘就能到，出行很方便 酒店環境也不錯，湖景房的每天起床都能看到美景，晚上還能看星星

ホテルの中身はそこそこ古いと言った感じです。 しかも風呂の中のアメニティは、何故か3個中3個がボディソープでシャンプーがありませんでした😅 全体的にはホテルとしては、満足感はゼロです。 ただ一つだけ、日本人のスタッフさんがとても素晴らしかったです。 英語の話せない我々に対して、レンタカー返却時のサポートを完璧にこなしてくれました！！ 感謝してもしきれません。 また、その方が教えてくださった、星空スポットは本当に最高でした。 インターネットには勿論載っていませんので、もし気になる方は行って聞いてみてください！！ 星空が好きな我々からするとその日本人スタッフさんのお陰で結果的に最高のホテルとなりました！

No air con, noisy