Holiday Inn Lancaster

First time using Holiday Inn Good things are Spacious room with great standard Comfortable and clean bed & pillows , and towels ( a big and a small for one person each ) Has kettle and tea/ coffee with treats ( biscuits) Has a hair dryer and an iron with an iron board inside the wardrobe. It has a round table and a sofa chair on top of a worktop table and chair . It has a small gym , a swimming pool and jacuzzi . Can include breakfast and dinner ( has restaurant) and can order to the room ( room service) I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options! Bad things Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor. Kettle has no sieve ( may be broken before me. ) The sofa chair has a stain before me . Overall very good service and great room and has good facilities.

Great place to stay with kids. Staff are nice and accommodating.

房間一般，就是這個品牌標準，服務太差了！我們兩個大人一個小孩，要求打開沙發床，晚上10點多叫了好幾次半個多小時才來，一家人不能睡覺等着。來了鋪得很敷衍，跟他説鋪好一點人家説很忙，也是醉了！以後不會住了