Nhatuishare Quy Nhon

Our holiday booked 12 months in advance to the Melia Tortuga beach club in Sal was cancelled by TUI apparently because of over booking. We were notified 6 days in advance of departure. During multiple conversations with the pre flight department which I suspect is situated in Portugal, the representative did not seem to understand our situation only to read from a script that was in front of her, she suggested that she would write to another department to see what could be done and wait another 72 hours for the outcome. I duly did this only to be told again that there was overbooking of the rooms and we could not have our holiday, this was days before our departure. No compensation was offered and that she was sorry for the inconvenience. I will think long and hard before booking with TUI again

This was an interesting property with some nicely designed interior features and run by a lovely family who tried very hard to please. However, it was not a bilingual property as advertised and that was frustrating at times.I found the kitchen poorly equipped and had to supply some of my own utensils. There was no microwave as advertised and the washing machine had Chinese only instructions.Attention to these small details could make a big difference to someone's stay.