Hotel Borj Rabat - A Member of Barceló Hotel Group Reviews

Response from Property: Dear Guest,Thank you for your review.We are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We are happy to know you found our hotel to be in a convenient location during your visit to Rabat.We hope to welcome you again in the future. Best regards,Guest Experience Department

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We regret that your recent stay fell short of your expectations. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Guest Experience Department

Response from Property: Dear Bouziane,Thank you for taking the time to share your feedback.We are deeply sorry to hear about the challenges you faced regarding the room booking procedure. Our policies are in place to ensure the safety and comfort of all our guests, though we understand that this can sometimes lead to inconvenience, particularly in late-night situations and separate check in yours around 7.30 pm and your wife's around 1.20 am. We regret any embarrassment or discomfort this caused you and your wife.Moreover, we apologize for the confusion over the room rates and assure you that it is never our intention to make our guests feel overcharged. Transparency in pricing is crucial for us, and we will review our communication to ensure our guests are fully informed about their options.We acknowledge your concerns about the quality of our accommodations and services. It's disappointing to learn that we fell short of the high standards we strive to uphold and that you did not feel your experience reflected the five-star rating of our hotel.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Guest Experience Department

Response from Property: Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the good service and friendliness of our staff, as we strive to provide a welcoming and attentive experience for all our guests.We also acknowledge your comments regarding the rooms and facilities. We regret that they did not meet your expectations and appeared outdated. Your feedback is important to us, and we will take it into consideration as we plan for future refurbishments and upgrades to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Best regards,Guest Experience Department

Response from Property: Thank you for sharing your feedback! We're glad to hear that you found our location safe and convenient for your stay. Also, we noticed that you mentioned that the rooms are old. Your feedback is very important to us and we will seriously consider it and improve it in future renovation plans to enhance our guests' stay experience. We look forward to serving you again in the near future and providing you with a more comfortable stay! Best regards, Guest Experience Department

Response from Property: Dear Guest,We greatly appreciate the time you have taken to share your appreciation of your recent stay at our hotel Hotel Rabat - A Member Of Barceló Hotel Group. We strive to exceed our guests' expectations and your feedback will help us in this effort.We are delighted that you enjoyed our location. However, we would have liked to know more about your mixed experience and remain at your disposal for any suggestions you may have to help us continue to improve your comfort and satisfaction.Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon. Kind regardsNisrine Amazargou, Guest Experience Manager

Response from Property: 感謝您的反饋！我們很高興得知您對我們的酒店感到滿意，並且發現我們周圍的大型超市為您的入住帶來了便利。期待在不久的將來再次歡迎您，為您提供同樣愉快的入住體驗！祝好，Guest Experience Department