Onomo Hotel Rabat Terminus

مراجعاتOnomo Hotel Rabat Terminus

Onomo Hotel Rabat Terminus

286 Ave Mohammed V, Rabat, المغرب‏, حي الليمون, الرباط, الرباط-سلا-القنيطرة, المغرب, 10000عرض تفاصيل الفندق
Onomo Hotel Rabat Terminus
Onomo Hotel Rabat TerminusOnomo Hotel Rabat TerminusOnomo Hotel Rabat Terminus
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تقييمات الضيوف Onomo Hotel Rabat Terminus

7.8/10
جيد
63 تقييم
التقييمات الموثوقة
الموقع7.8
المرافق7.8
الخدمة7.7
النظافة7.8
تصنيف حسب:
ترتيب حسب:
جميع التقييمات(63)
تقييمات إيجابية(5)
تقييمات مع صور / فيديو(2)
تقييمات سلبية(1)
José Manuel Medina Checa
غرفة كبيرة راقية
تم التسجيل الوصول مايو 2023
رحلة عمل
1 تقييم
4.0/10
تم النشر في 27 يونيو 2023
I did a duplication booking and i was not reimbursed even if the room was cancelled on my arrival and the hotel was full. I have tried to contact the reservation manager and called her 3 times on the phone and wrote 4 mails and no answer. I have used this hotel chain in the past but i do not think i will choose it again (nor TRIP.com as they were not able to solve this issue either).
ترجمة
رد من مكان الإقامة: Thank you for taking the time to share your experience.We are truly sorry for the inconvenience you encountered regarding the duplicate booking and the lack of response from our team. This is not the level of service we aim to provide, and we understand your frustration, especially given your multiple attempts to reach the reservation manager.We would like to clarify and review this situation in detail so we can properly assist you. If the booking was cancelled upon arrival due to full occupancy, any applicable refund should be handled according to the reservation conditions, and we regret that this has not been resolved yet.Please rest assured that your feedback has been escalated to the management team for immediate follow-up. We kindly invite you to share your booking details again so we can investigate and revert to you as soon as possible with a clear resolution.We hope to have the opportunity to address this properly and restore your trust in our service.
xiongrf
غرفة قياسية كبيرة
تم التسجيل الوصول مارس 2026
رحلة عمل
53 تقييم
7.5/10
تم النشر في 11 أبريل 2026
不管入住多少天，衹有一瓶迎賓水。這就有點扯淡了。
ترجمة
رد من مكان الإقامة: Dear Customer ,Thank you for your feedback. We would like to kindly clarify that complimentary welcome water is provided upon arrival as part of our standard amenities, regardless of the length of stay.We understand your comment and appreciate your perspective. Your feedback has been shared with management as we continuously review ways to improve our guest experience and added value.We hope to have the opportunity to welcome you again in the future.Best regards.
مستخدم نزيل
غرفة قياسية كبيرة
تم التسجيل الوصول سبتمبر 2025
رحلة عمل
9 تقييم
6.5/10
تم النشر في 26 ديسمبر 2025
比較簡陋的酒店，很有年代感
ترجمة
رد من مكان الإقامة: Dear customer,Thank you for sharing your feedback. Our hotel embraces a simple style with vintage touches, reflecting its character and history. We hope this atmosphere adds to your experience, and we would be delighted to welcome you again.Kind regards
مستخدم مجهول
غرفة قياسية ثنائية
تم التسجيل الوصول أغسطس 2025
حجزت لأشخاص آخرين
9 تقييم
10/10
متميز
تم النشر في 20 سبتمبر 2025
前台總是很忙的樣子
ترجمة
رد من مكان الإقامة: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards.